Always-On Support
- 24x7x365 live, US based support via chat, ticket or call
- Unlimited support hours and tickets
- No per-incident charges
- Prioritized Microsoft support escalations if needed
- Onboarding assistance
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Advisory Services
Maximize your Office 365 investment with managed services and enterprise-class support for Office 365. Get more out of your Office 365 investment.
- Technical Account Manager (TAM) — A dedicated Office 365 specialist works directly with your IT department to address specific business requirements and challenges
- Personalized training — Personalized training designed to meet the unique business needs of each customer
- Governance — our experts have seen it all and can provide real world guidance on the right way to configure O365 but also how to keep it running well into the future
- Strategic Planning — help planning, implementing and driving adoption of new Office 365 capabilities business-wide
- Quarterly Business Reviews with your Technical Account Manager includes overview of how your company is using O365 and actionable plan for the coming period to help you reach your goals
- Annual Onsite Workshop — two day on-site workshop with your team, to develop an on-going strategy for business processes transformation using Office 365
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Tenant Management
Help with: Create New User, Delete/Disable User, Password Reset, Group Membership Modification, Feature Add, Name Modification, Organizational Information Modification
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Migration Options
- Mail Migration — Rackspace migration specialists manage hybrid and complex migration scenarios. We work to understand specific customer migration requirements and help transform data to take full advantage of Office 365.
- SharePoint Migration — Our Rackspace SharePoint engineers help move your content into SharePoint Online so your business can begin to leverage the powerful collaboration capabilities in Office 365.
- OneDrive Migration — We work with you to help move content to OneDrive, providing your employees the ability to work smarter by collaborating and sharing content from any device.
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Add-on
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Add-on
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Monthly Account Digest
Receive a monthly summary of account usage from your O365 tenant
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Monitoring/Alerting
Help monitoring the health of your Office 365 tenant. Receive email updates based on changes.
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Usage Reporting
For valuable insight into Office 365 utilization, includes SharePoint, Exchange, and Skype for Business reports
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