Office 365 for the Enterprise
Feature & Description Navigator® Aviator®
Always-On Support
  • 24x7x365 live, US based support via chat, ticket or call
  • Unlimited support hours and tickets
  • No per-incident charges
  • Prioritized Microsoft support escalations if needed
  • Onboarding assistance
Advisory Services

Maximize your Office 365 investment with managed services and enterprise-class support for Office 365. Get more out of your Office 365 investment.

  • Technical Account Manager (TAM) — A dedicated Office 365 specialist works directly with your IT department to address specific business requirements and challenges
  • Personalized training — Personalized training designed to meet the unique business needs of each customer
  • Governance — our experts have seen it all and can provide real world guidance on the right way to configure O365 but also how to keep it running well into the future
  • Strategic Planning — help planning, implementing and driving adoption of new Office 365 capabilities business-wide
  • Quarterly Business Reviews with your Technical Account Manager includes overview of how your company is using O365 and actionable plan for the coming period to help you reach your goals
  • Annual Onsite Workshop — two day on-site workshop with your team, to develop an on-going strategy for business processes transformation using Office 365
Tenant Management

Help with: Create New User, Delete/Disable User, Password Reset, Group Membership Modification, Feature Add, Name Modification, Organizational Information Modification

Migration Options
  • Mail Migration — Rackspace migration specialists manage hybrid and complex migration scenarios. We work to understand specific customer migration requirements and help transform data to take full advantage of Office 365.
  • SharePoint Migration — Our Rackspace SharePoint engineers help move your content into SharePoint Online so your business can begin to leverage the powerful collaboration capabilities in Office 365.
  • OneDrive Migration — We work with you to help move content to OneDrive, providing your employees the ability to work smarter by collaborating and sharing content from any device.

Add-on

Add-on

Monthly Account Digest

Receive a monthly summary of account usage from your O365 tenant

Monitoring/Alerting

Help monitoring the health of your Office 365 tenant. Receive email updates based on changes.

Usage Reporting

For valuable insight into Office 365 utilization, includes SharePoint, Exchange, and Skype for Business reports

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