Requests to Rackspace for Customer Data
Rackspace US, Inc. (Rackspace) is a provider of IT Hosting services, and as such, we do not manage the data, content or applications hosted from our infrastructure. Our customers are in care, custody and control over the data stored on the hosted system. Furthermore, many of Rackspace’s customers are Resellers of Rackspace Hosting services, and therefore, it is possible that the information you are seeking belongs to the customer of our customer.
Rackspace accepts subpoenas sent by email, fax, mail and hand-delivery.United States Requests
Rackspace US, Inc.
1 Fanatical Place
City of Windcrest
San Antonio, TX 78218
For requests outside the continental United States, submit to: firstname.lastname@example.org
Rackspace will only accept a civil subpoena from a court of competent jurisdiction, and properly served through our registered agent.
In accordance with the confidentiality provision within our Terms and Conditions, Rackspace will notify its customers of any request for their confidential information unless prohibited by law or pursuant to a Court Order.
Please include as much detail as possible about the subscriber information you are seeking. The following are examples of items required by Rackspace to properly identify the customer:
- IP address(es)
- Domain/Website information
- Or any combinations of the above
Rackspace records are authenticated pursuant to law, and should not require the testimony of a records custodian. If a special form of certification is required, please attach it to your records request.
As provided by law, Rackspace may seek reimbursement for costs in responding to requests for information. We may also charge additional fees for costs incurred, or objecting to non-standard or burdensome requests.