Customer Stories: Parker Software

Parker Software

Our Customer

Parker Software, founded in 2003 in Staffordshire, UK, offers a comprehensive suite of digital engagement, sales enablement and business process automation solutions.

The Obstacles They Faced

Originally housed within a dedicated environment at a local data centre in Manchester, Parker Software was being held back by outages, slow responsiveness, and insufficient security from their hosting provider.

What We Achieved Together

Through the strong partnership between Rackspace and Alert Logic, between 2015 and 2016 Parker Software’s service uptime went from 97.97% to 99.8% across all servers. Scheduled maintenance downtime went from 15 to just 1.5 hours – a 90% performance improvement.

Read the Case Study

How We Helped


Managed Hosting, Managed Cloud, Managed Private Cloud, Security, Virtualization


Dedicated Servers, Microsoft Hyper-V, Microsoft Private Cloud

Deploying Alert Logic® within our Rackspace environment was simple - literally a case of ‘turn it on and it just works’. They monitor our entire application stack, continuously monitor our environment for vulnerabilities or cyber-attack, and then security analysts in their SOC escalate any incidents quickly, via Rackspace, to keep us and our customers secure.

Daniel Horton
Technical Manager, Parker Software
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