Rackspace Data Centers

Hong Kong Data Center

Strategically located in Tsuen Wan, Rackspace's Hong Kong data centers are purpose-built data centers that features state-of-the-art network, power and environmental infrastructure. Hong Kong facilities are staffed by specially-trained, highly-experienced system engineering professionals who actively manage and maintain our systems 24x7x365.

Data Center Statistics and Specifics

Facility and Security

  • 24-hour internal and external video surveillance, 60 day retention policy
  • 24x7x365 on-site building and network monitoring
  • 24x7x365 security staff, strictly enforced security procedures
  • Three-factor security access
  • Visitors are escorted by authorized personnel at all times

Products and Services

  • Colocation
  • Managed Dedicated Hosting
  • Network Management
  • Managed Security
  • Compliance Management
  • Hybrid Cloud

Power and Cooling

  • 400 KVA UPS modules with N+1 configuration with 30 minutes battery backup time
  • Dual feed 11kV power supply from separate HKE zone substations
  • Dual power supply risers
  • Multiple 2000KVA generator sets (24-hour continuous fuel supply)

Connectivity and Infrastructure

  • Carrier-neutral facility fed by dual feed telecom connections
  • Rackspace network features redundant fiber sources, redundant aggregate switches and core routers
  • Dedicated 100mm via G.I. Conduit for vertical backbone
  • Optical Fiber Runs

Accessibility and Monitoring

  • AFA of office areas and IDC
  • Direct expansion type or Chilled Water Type CRAC unit
  • Double Interlock Pre-action Sprinkler System
  • FM 200 Fire Suppression System
  • Indoor temperature at 20°C +/- 2°C
  • Dual Telecommunications and Broadcasting Equipment rooms and dual risers
  • Raised floor to provide uniform cooling distribution
  • Relative humidity range from 50% +/- 10%

Standards and Compliance

  • ISO 9001:2008 Certified
  • ISO 27001:2005 Certified
  • ISO 14001:2002 Certified
  • Tier III Standards Compliant
"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

VP, Global DC Operations & Engineering, Rackspace

Our Industry Leading Guarantees

Customers in over 120 countries, including two-thirds of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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