Rackspace Data Centers

Dallas Data Center

Rackspace's Dallas data center supports Rackspace's comprehensive managed hybrid solutions. The data center features fully-redundant power and is carrier-neutral with multiple Tier 1 providers.

Data Center Statistics and Specifics

Facility and Security

  • 24-hour internal and external video surveillance, 90 day minimum retention policy
  • 24x7x365 facility and network monitoring
  • 24x7x365 security staff, strictly enforced security procedures
  • Multiple mantraps with reinforced walls
  • Enhanced security options to dedicated suites available
  • One of the first facilities to implement true three factor security
  • Visitors are escorted by authorized personnel at all times

Products and Services

  • Colocation
  • Managed Dedicated Hosting
  • Network Management
  • Managed Security
  • Compliance Management
  • Hybrid Cloud

Power and Cooling

  • Highest priority Oncor 700 power grid
  • Facility has 28 MW of utility capacity
  • True (2N) power configuration
  • 19MW of on-site generator capacity
  • Seven 500 ton cooling towers
  • High-efficiency CRAC units with redundant dual loops
  • 80,000 gallons of reserve water

Connectivity and Infrastructure

  • Carrier-neutral facility with over 20 Tier 1 providers
  • Dedicated Dark Fiber Ring with diverse paths and full redundancy
  • On-site carrier-class Meet-Me-Rooms
  • Direct connectivity to Rackspace network available
  • Direct Fiber connectivity to primary New York City POP
  • Network fully supports Fiber channel, SONET and Ethernet handoffs

Accessibility and Monitoring

  • Advanced multi-zone, double pre-action, dry pipe-fire suppression system
  • Fully redundant power for building and security management systems
  • VESDA smoke detection systems, above and below raised floor
  • Hot/ cold aisles with hot aisle containment
  • Relative humidity range from 40%-60% RH
  • Temperature range of 72°F +/- 5°
  • Raised floor cold Plenun supply, ceiling warm return plenun to provide uniform cooling distribution

Standards and Compliance

  • ISO 27001 Certified
  • HIPAA Compliant
  • PCI Level 1 Service Provider Certified
  • SSAE16 Certified
  • Tier III Standards Compliant
"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

VP, Global DC Operations & Engineering, Rackspace

Our Industry Leading Guarantees

Customers in over 120 countries, including two-thirds of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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