Tech Trends Ebook Q1 2021

The Evolution of People, Process and Technology

We’re back with fresh insights from our panel of top technologists.

The last volume of the Rackspace Technology™ Quarterly Trends Viewpoint covered the impact of automation and the rise of Robotic Process Automation (RPA). For Volume 3, we’re looking less at the technology “what” and more at people and processes that make up the “how.”

For starters, the cloud conversation has moved from, “What kind of cloud — private or public,” to, “How do we best support the needs of the specific workload in question?” Organizations that are still debating the public vs. private question are likely missing the mark in capturing the true value of cloud.

Along those same lines, as organizations go all in on cloud, IT is no longer the only voice in the conversation. Traditionally, IT was the sole decision maker and manager of enterprise technology. Now, business units outside of IT consume more of the IT budget than IT. Technology purchasing decisions have become more decentralized and low-code/no-code technologies are making it easier for non-technical employees to do very technical things, like deploy complete applications or implement AI and machine learning capabilities.

The emerging landscape has the potential to become a wild west of disparate technologies without properly balancing the relationship between people, technology and processes. Just because sales can build a complex app with a low-code/no-code platform, IT still needs to be responsible for securing and scaling it. Tackling that relationship leads to inevitable questions around ownership and strategy that IT leaders must address.

To take a deeper look into the top three trends around the evolution of people, processes and technology and what they mean for your organization, download the e-book

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Tech Trends Ebook Q1 2021

Tech Trends - The Evolution of People, Process and Technology

About the Authors

Jeff DeVerter

Chief Technical Evangelist

Jeff DeVerter

Jeff has 25 years of experience in IT and technology, and has worked at Rackspace Technology for over 10 years. Jeff is a proven strategic leader who has helped companies like American Express, Ralph Lauren, and Thompson Reuters create and execute against multi-year digital transformation strategies. During his time at Rackspace Technology, Jeff has launched and managed many of the products and services that Rackspace Technology offers, as well as supporting merger and acquisition activities to enhance those offerings. Jeff is the father of two young men and husband to his wife Michelle of 27 years. When not at Rackspace Technology or around San Antonio, you can find Jeff doing land restoration on his ranch in the Texas hill country.

Read more about Jeff DeVerter
taylor bird

VP, Technical Strategy

Taylor Bird

As VP of Technical Strategy, Taylor Bird oversees Rackspace Technology's technical product strategies and portfolio of services and offerings, focused on combining the unmatched skillsets of Rackspace's team members into service approaches that help customers fully realize the benefits of the cloud. Taylor brings nearly 20 years of experience in enterprise IT systems, distributed systems architecture, and software engineering, with nearly a decade focusing exclusively on public cloud technology. Taylor helps ensure Rackspace Technology's collection of services and focus areas continually balance the evolving needs of customers with the cloud-native tenets at the core of Rackspace Technology's mission. Taylor additionally oversees delivery integration efforts, platform and tooling development, as well as technical learning & training initiatives. Taylor holds a B.S. in IT Management from Christian Brothers University.

Read more about Taylor Bird