Empower Your Business With Microsoft Private Cloud

Service Level Overview

Support Engineers available 24x7x365 Chat, phone, and ticket support is available any time—day or night—so you always get the help you need.
Supported operating systems We provide support for Windows Server 2003/2008/2008/2012, CentOS, and RHEL.
Microsoft Platform support We manage the underlying Microsoft Cloud Platform stack that includes Hyper-V Server, System Center, and Windows Azure Pack. View the full SLA.
Dedicated Account Manager Get a dedicated Account Manager who knows you and your workloads and is there when you need help.
Dedicated Lead Engineer Your Lead Engineer knows your environment inside out and is always available to assist with application and operating system needs.
Architecture Advisors Get guidance for designing a private cloud environment that meets your unique workload requirements.
SLA guarantee We back the services we offer with an industry-leading SLA and an uptime guarantee.
Launch assistance Our specialists help get your private cloud environment up and running smoothly and quickly.
Monitor, manage, & maintain We proactively monitor your host and guest OS, your private cloud environment, and troubleshoot any issues while providing assistance with patching and upgrading.
Cloud services support We help you choose the services that are best suited to your workload (such as load balancers, backup, and monitoring), adding and removing services as needed.
Scaling support We give you data on your cloud's performance and utilization, providing guidance on scaling your private cloud infrastructure for future growth or high-traffic events.

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