Fanatical Support for AWS

Managed Services and Pricing Options Matched to Your Needs

If you are lacking in-house expertise to get the most value out of your investment, look to our certified AWS specialists to bridge the gap.

We’ll apply tooling and automation best practices to help you optimize your configuration and get the most value out of AWS. Because we know it inside out.

And our flexible pricing structure enables you to scale your service as your usage changes. So you can focus more on growing your business — and less on becoming an AWS expert.

Human Experts Navigator® Aviator®
Support of the AWS platform
  • 100% certified AWS engineers deliver Fanatical Support for AWS 24x7x365
Technical Account Manager (TAM)
  • Personal contact for ongoing business and technical assistance
Technical Onboarding Manager (TOM)
  • Personal contact to assist with onboarding
Best practices and architecture
  • A combined set of AWS and Rackspace recommendations from certified AWS architects

Guidance for standard use cases

Hands-on design, customized to your specific application

EC2 operating system management
  • Support for Amazon Linux: 2015.03+, Red Hat Enterprise Linux: 6 & 7, CentOS: 6 & 7, Ubuntu LTS Versions: 14.04 & 16.04, Windows 2012 R2, Windows 2016 and 2008R2*
  • Configuration, optimization, patching, upgrades
  • Includes core apps like Apache, NGINX, etc.
PCI and HIPAA Compliance
  • Certified Level 1 Payment Card Industry (PCI) Service Provider on AWS
  • We can act as a business associate to support customers with HIPAA workloads on AWS
CloudWatch Management and Incident Response
  • Setup of Watchman monitors and response to Watchman alarm tickets 24x7x365 by certified AWS engineers
Account review
  • Review AWS Trusted Advisor recommendations
  • Review Reserved Instance and other cost optimization opportunities
  • Technical environment review (alerts, performance)
Response Times

Response time guarantees as fast as 60 minutes

Response time guarantees as fast as 15 minutes

Tooling & Automation Navigator® Aviator®
Compass — Automated best practice guidance for cost optimization, security, and more
  • Best Practices: More than 300 automated best practice checks evaluated against your AWS accounts
  • Cost Optimization: Billing dashboards, savings reports, cost alerting, and Reserved Instance purchase recommendations
  • Inventory Management: Cross-account and cross-region resource inventory, per service usage details, resource tagging reports, and more
  • Security: CloudTrail, Config, VPC and security group analysis, perimeter assessments, and IAM and permission reporting
  • Utilization: CPU and network heat maps and CloudWatch historical data retention and analysis
Waypoint — Monthly summaries for spend and operations across all your AWS accounts
  • Insights into spend and opportunities for savings
  • Personalized security best practices
  • Summaries of your tickets, alarms, and AWS resources
AWS Account Management
  • Simplified management of per environment (e.g., dev, prod) AWS accounts
  • CloudTrail and AWS Config preconfigured for comprehensive tracking and auditability
  • AWS root account password & MFA storage in secure credential vault
Identity and permission management
  • Single identity across Rackspace, AWS services, and EC2 instances
  • AWS IAM and STS security best practices implemented by default
  • Simplified cross-AWS account access
  • Seamless experience including AWS Console federation
Logbook – Unified record of cloud activity
  • Blended, time-series view of all Rackspace and AWS CloudTrail activity across all supported AWS accounts and regions.
Access to best practice CloudFormation templates
  • Ex: Opinionated VPC design including AZs, subnet sizing, public and private subnet layout, managed NAT Gateway, etc
Watchman – Primary Alarm Monitoring System
  • Support tickets are automatically created when CloudWatch alarms deviate from their expected values
Passport – Simple, secure access management of EC2 instances
  • Secure VPC access: On-demand bastion provisioning with fine grained network permissions
  • Secure EC2 access: Powerful, automated SSH key management across your entire fleet of EC2 instances
  • Brought together and made simple via a single access request
  • Full logging to Logbook

Customer & Rackspace use

Add-on Services Navigator® Aviator®
Professional Services
  • Migrations
  • Detailed Solution Design
  • Cloud Automation & DevOps
  • General Architecture Engagement

Available through Professional Services

Available through Professional Services

Managed Security & Compliance
  • Breach detection
  • Minimizing breach window
  • Threat remediation
  • Reducing TCO

Available

Available

Database Services
  • Managed relational
  • Managed NoSQL
  • Managed big data

Available

Available

Application Services
  • SAP®
  • Oracle® PeopleSoft
  • Oracle E-Business Suite
  • Oracle Fusion Middleware
  • Oracle Business Intelligence Enterprise Edition

Available

Available

Navigator® Monthly Service Fee Aviator® Monthly Service Fee

Starting at $400

Starting at $2,500

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