New York Metro Data Center

Rackspace's New York Metro data centers are world-class, purpose-built facilities, strategically located 40 miles southwest of New York City in central New Jersey. Rackspace's New Jersey facility is powered by 100% renewable energy, and staffed by specially-trained, highly-experienced system and network engineers who actively manage and maintain the facility 24x7x365. The data centers are carrier-neutral, providing direct access to multiple network providers.

Data Center Statistics and Specifics

Facility and Security

24-hour internal and external video surveillance, 90 day minimum policy
24x7x365 security staff, strictly enforced security procedures
Enhanced security options to dedicated suites available
24x7x365 facility and network monitoring
One of the first facilities to implment true three factor security
Completely fenced in, with security gate access granted only with a Rackspace-approved card, or by ringing the intercom and giving the security guards a ticket number
Visitors are escorted by authroized personnel at all times

Products and Services

Colocation
Managed Dedicated Hosting
Network Management
Managed Security
Compliance Management
Hybrid Cloud

Power and Cooling

N+N utility to rack
Dual 2MW generators
Multiple Eaton UPS various sizes 1MW N+N
200 watts per square foot
Dual A+B circuit feeds to each rack - 30AMP 208VAC N+N implementation
Two contracted fuel suppliers on call 24x7x365

Connectivity and Infrastructure

CAT 6A copper/ OM-3/ 4 fiber networking throughout facility
Direct connectivity to Rackspace network
Carrier-neutral Facility with multiple Tier 1 providers
Dedicated Dark Fiber Ring with diverse paths and full redundancy
Direct Fiber connectivity to primary New York City POP
Network fully supports Fiber channel, SONET and Ethernet handoffs

Accessibility and Monitoring

Advanced multi-zone, double pre-action, dry pipe-free suppression system
Fully redundant power for building and security management systems
Raised floor cold Plenum supply, ceiling warm return plenum to provide uniform cooling distribution
Hot/ cold aisles with hot aisle containment
Liebert CRAC units - N+2 implementation
Relative humidity range from 40% - 60% RH
Temperature range of 65°F-75°F
VESDA smoke detection systems

Standards and Compliance

ISO 27001 Certified
HIPAA Compliant
PCI Level 1 Service Provider Certified
SSAE16 Certified
Tier III Standards Compliant

"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

VP, Global DC Operations & Engineering, Rackspace

Our Industry Leading Guarantees

Customers in over 120 countries, including two-thirds of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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