Rackspace Data Centers

Dallas Data Center

Rackspace's Dallas data center supports Rackspace's comprehensive managed hybrid solutions. The data center features fully-redundant power and is carrier-neutral with multiple Tier 1 providers.

See the data sheet for our Dallas data center here.

Data Center Statistics and Specifics

Facility and Security

24-hour internal and external video surveillance, 90 day minimum retention policy
24x7x365 facility and network monitoring
24x7x365 security staff, strictly enforced security procedures
Multiple mantraps with reinforced walls
Enhanced security options to dedicated suites available
One of the first facilities to implement true three factor security
Visitors are escorted by authorized personnel at all times

Products and Services

Colocation
Managed Dedicated Hosting
Network Management
Managed Security
Compliance Management
Hybrid Cloud

Power and Cooling

Highest priority Oncor 700 power grid
Facility has 28 MW of utility capacity
True (2N) power configuration
19MW of on-site generator capacity
Seven 500 ton cooling towers
High-efficiency CRAC units with redundant dual loops
80,000 gallons of reserve water

Connectivity and Infrastructure

Carrier-neutral facility with over 20 Tier 1 providers
Dedicated Dark Fiber Ring with diverse paths and full redundancy
On-site carrier-class Meet-Me-Rooms
Direct connectivity to Rackspace network available
Direct Fiber connectivity to primary New York City POP
Network fully supports Fiber channel, SONET and Ethernet handoffs

Accessibility and Monitoring

Advanced multi-zone, double pre-action, dry pipe-fire suppression system
Fully redundant power for building and security management systems
VESDA smoke detection systems, above and below raised floor
Hot/ cold aisles with hot aisle containment
Relative humidity range from 40%-60% RH
Temperature range of 72°F +/- 5°
Raised floor cold Plenun supply, ceiling warm return plenun to provide uniform cooling distribution

Standards and Compliance

ISO 27001 Certified
HIPAA Compliant
PCI Level 1 Service Provider Certified
SSAE16 Certified
Tier III Standards Compliant

"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

SVP, Global DC Operations & Engineering, Rackspace Technology

Our Industry Leading Guarantees

Customers in over 120 countries, including over half of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace Technology-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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