Commissions Inc. Increases Performance and Stability with Rackspace Hybrid Cloud
Real Estate Technology Company Uses Rackspace to Process 500 Million Web Requests and 20 TB of Data Each Month; Seeks Out Customer Service Best-Practices with Rackspace NPS Masters Program
SAN ANTONIO – Dec. 16, 2015 - Rackspace® (NYSE: RAX), the #1 managed cloud company, today announced that Commissions Inc., (CINC)SM, a platform solution for real estate brokers and agents to communicate with leads and future clients, is using Rackspace for a hybrid cloud solution to power its high-growth real estate technology business. By leveraging RackConnect® to combine the scalability of Rackspace Public Cloud and the performance of dedicated servers, CINC can quickly spin up servers as its business grows, while managing large amounts of property data in a dedicated environment.
CINC has been a Rackspace customer since its inception in 2011. As CINC developed into one of the fastest growing real estate technology companies in North America, it evolved its Rackspace environment from a full-cloud model to a hybrid model to help increase performance and stability. With Rackspace Hybrid Cloud, CINC is able to handle more than 500 million web requests and process more than 20 TB of data each month, while serving up web requests within 150-250 milliseconds. Additionally, the Rackspace Hybrid Cloud gives CINC the redundancy it needs to process 40-50 million photos and data for millions of properties from multiple listing service (MLS) feeds across the U.S. and Canada each day and store the data on the cloud and dedicated servers.
“CINC powers some of the most elite real estate teams in the country, and we realized early on that our focus needed to be on building innovative features for our clients and staying ahead of our competitors rather than managing day-to-day IT operations,” said Brian O’Neal, CTO at CINC. “Rackspace has seamlessly filled this need for our business by operating as an extension of our in-house IT team. The CINC platform demands high performance and reliability across a huge user base and dataset, but no challenge is too big with Rackspace managing the IT backend. It is that sort of integrated approach that makes our relationship with Rackspace invaluable.”
In its six-year relationship with Rackspace, CINC has seen exceptional customer service backed by Fanatical Support® manifest in various ways including 10-hour conference calls, proactive consultations on weekends and troubleshooting at 4 a.m. on the Fourth of July. To illustrate the value of the technology powering its application, CINC successfully called Rackspace live and unplanned onstage at a real estate brokerage conference to prove to attendees that its cloud provider would answer in less than two rings. According to CINC, it is this commitment to Fanatical Support that drove the company to seek out the Rackspace Net Promoter Score (NPS) Masters Program training. This one-day immersion session teaches companies how to maximize the effectiveness of their customer loyalty efforts with NPS™ best-practices from Rackspace experts.
“Rackspace makes us feel as though we’re their only client,” said Jason Hoback, president of CINC. “It is that attentiveness and dedication that makes them successful in the managed cloud space, and is something we would love to emulate in the real estate technology sector. When we heard that Rackspace offered an NPS best-practices course for its customers, we knew we wanted to put our entire workforce of more than 100 employees through the training. CINC operates in a competitive market, and we need to deliver world-class service and product offerings to stay a step ahead. Any insights we can get from service experts who are recognized on a global scale like Rackspace are a huge asset.”
Rackspace uses NPS for core customer intelligence that allows the company to isolate patterns, set priorities and gauge performance across a global enterprise with more than 300,000 customers. In the NPS Masters Program, Rackspace shares the tools and techniques that the company has mastered over 17 years to deliver and maintain exceptional support, presented by the leaders and developers of the Rackspace enterprise NPS program. The program is free of charge for Rackspace customers and non-customers alike.
“Rackspace is known as the number one practitioner of NPS in our industry,” said Julian Lopez, director of customer loyalty at Rackspace. “As our reputation for world-class support spreads, more customers like CINC are asking us to mentor them on enterprise-scale NPS and provide best-practices for balancing outstanding customer service with rapid business growth. Helping customers succeed is in our DNA at Rackspace. We’re thrilled to have conducted our largest NPS Masters Program to date with CINC, and look forward to seeing how they will innovate service in the real estate technology space in the future.”
For more information on the NPS Masters Program, visit https://www.rackspace.com/nps.
Rackspace (NYSE: RAX), the #1 managed cloud company, helps businesses tap the power of cloud computing without the challenge and expense of managing complex IT infrastructure and application platforms on their own. Rackspace engineers deliver specialized expertise on top of leading technologies developed by AWS, Microsoft, OpenStack, VMware and others, through a results-obsessed service known as Fanatical Support®. The company has more than 300,000 customers worldwide, including two-thirds of the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored as one of Fortune’s Best Companies to Work For in six of the past eight years. Learn more at www.rackspace.com.
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