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Tooling & Automation Navigator® Aviator®
Access to Rackspace Opinionated Azure Resource Manager (ARM) templates
  • Ability to deploy opinionated resource templates employing Rackspace best practices.

Access to self-service templates

Assisted deployment from Rackspace infrastructure template repository; access to self-service templates

Azure monitoring
  • Automated alert generation from predefined monitors
  • Integration with Rackspace incident management systems

Notification of Azure wide outages and service degradation

Leveraging Azure and Rackspace monitoring systems for standard events; up to 5 custom monitors

Fanatical Support for Azure Control Panel
  • Access to Rackspace Azure customer portal
Human Experts Navigator® Aviator®
Service Delivery Manager (SDM)
  • Personal contact for ongoing business and technical assistance
Technical Onboarding Manager (TOM)
  • Personal contact to assist with onboarding

Initial guidance only

Coordinate the process of getting your workloads up and running on Azure

Architecture guidance
  • Based on Microsoft and Rackspace practices from certified Azure architects
  • Scheduled scoping calls

Limited architectural guidance

Hands-on design, customized to your specific application

Configuration Assistance
  • 24x7x365 access to a Rackspace team that’s experienced in Azure that will assist with configuration changes

Consultation provided upon request

Consultation and implementation

Detail Design Document
  • Detailed Azure design based on application and requirements analysis

Additional services available

Deployment Activities
  • Resource deployments performed by Rackspace engineers

Additional services available

Service Management
  • Service Management •Tracking and management of requests for information/change, incident and service management via Rackspace's ticketing system
Escalation Support
  • Ownership of incidents and issues relating to Azure, including Microsoft Premier Support escalations
  • Please see Supported Services appendix for a list of Azure features currently covered under this offering
Operating System Support
Customer Runbook Documentation
  • Rackspace coordinated runbook design and escalation list.
Account Reporting
  • Review Microsoft best practices and Rackspace recommendations
  • Review resource usage and cost optimization opportunities
  • Technical environment review (alerts, performance)
  • Runbook evaluation
Response Times

Urgent: < 4 hours
Standard: < 24 hours

Emergency: < 15 min
Urgent: < 1 hour
Standard: < 4 hours

Add-on Services Navigator® Aviator®
Migration Assistance
  • Assistance getting your app and data migrated to Azure
  • Depending on requirements, available from Rackspace and/or Rackspace-approved partners

Additional Services Available

Additional Services Available

Custom DevOps Professional Services

Additional Services Available

Additional Services Available

DBA Services

Additional Services Available

Rackspace Application Services

Additional Services Available

Rackspace Manage Security

Additional Services Available

For more detailed information, please see our Fanatical Support for Microsoft Azure Service Guide.

Navigator® Monthly Service Fee Aviator® Monthly Service Fee

Starting at $400

Starting at $2,500

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