Microsoft Hyper-V Service Level Overview
When we support your Microsoft Hyper-V environments, we’re in it with you every step of the way. From the initial design to ongoing management of your production environment, we manage your cloud so you can stay focused on your core business.
|Support Engineers available 24x7x365||Chat, phone, and ticket support is available any time—day or night—so you always get the help you need.|
|Supported operating systems||We provide support for Windows Server 2008/2008/2012, CentOS, and RHEL and Ubuntu virtual machines.|
|Microsoft Platform support||We manage the underlying Microsoft Cloud Platform stack that includes Hyper-V Server, System Center, and Windows Server.|
|Architecture Advisors||Get guidance for designing a private cloud environment that meets your unique workload requirements.|
|SLA guarantee||We back the services we offer with an industry-leading SLA and an uptime guarantee.|
|Launch assistance||Our specialists help get your private cloud environment up and running smoothly and quickly.|
|Monitor, manage, & maintain||We proactively monitor your host and guest OS, your private cloud environment, and troubleshoot any issues while providing assistance with patching and upgrading.|
|Cloud services support||We help you choose the services that are best suited to your workload (such as load balancers, backup, and monitoring), adding and removing services as needed.|
|Scaling support||We give you data on your cloud's performance and utilization, providing guidance on scaling your private cloud infrastructure for future growth or high-traffic events.|
We also include a 100% Network Uptime Guarantee and a 100% Availability Guarantee for critical infrastructure systems, including power and HVAC.