Since different businesses have different support needs, we offer you two service levels to choose from with our Managed Hosting solutions — Managed and Intensive®. See a detailed comparison of these two service levels below, or learn more about our Rackspace Application Services with an SLA that provides a 100% production platform uptime guarantee.
No matter which service level you choose, you’ll always have 24x7x365 access to a dedicated account team — a team that will listen to your needs and then build you a best-fit solution, on the cloud of your choice. From architecting, migrating, securing and operating your cloud, to ongoing optimization, your team is here to help you achieve tangible business results.
This team includes an Account Manager, Solution Engineer, Implementation Coordinator, Business Development Consultant, Billing Specialist and, depending on your service level, an Enterprise Support Engineer.
And when you need additional assistance — such as database administration, managed security or professional & IT transformation services — you can turn to our extended support team of experts.
Behind the scenes, our highly trained data center specialists are working around the clock, to deliver reliability and uptime to you and thousands of businesses every day.
| Feature | Managed | Intensive |
|---|---|---|
| 24x7x365 Fanatical Support | ||
| 100% Network Uptime guarantee | ||
| 1-Hour Hardware Replacement | ||
| URL, port availability and hardware monitoring | ||
| Managed firewall and VPN access | ||
| Rackspace-tested OS patching | ||
| Bandwidth and backup performance utilization | ||
| Managed data backups and restores | ||
| DDoS mitigation | Optional | Optional |
| Managed security services | Optional | Optional |
| Encrypted backups | Optional | Optional |
| Server virus scanning | Optional | |
| On-demand Dedicated Support Team consultations | ||
| Guaranteed response times for support requests | ||
| Advanced system performance and device monitoring | ||
| Custom configuration trend performance |
"If there is an issue, I know for a fact that I'm going to get it resolved, and somebody's going to stick with me until I do. If there's an issue they're on it typically before my development team has to get involved."
Tria Foster
VP of Ecommerce & Loyalty, Kendra Scott
