Customer Stories: Parker Software

Parker Software


Parker Software, founded in 2003 in Staffordshire, UK, offers a comprehensive suite of digital engagement, sales enablement and business process automation solutions.


Originally housed within a dedicated environment at a local data centre in Manchester, Parker Software was being held back by outages, slow responsiveness, and insufficient security from their hosting provider.


Through the strong partnership between Rackspace and Alert Logic, between 2015 and 2016 Parker Software’s service uptime went from 97.97% to 99.8% across all servers. Scheduled maintenance downtime went from 15 to just 1.5 hours – a 90% performance improvement.

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How We Helped Parker Software


Managed Hosting, Managed Cloud, Managed Private Cloud, Security, Virtualization


Dedicated Servers, Microsoft Hyper-V, Microsoft Private Cloud

About the Customer

Parker Software was founded in 2003 and rapidly became a key player in the real-time communication revolution.  Their initial wave of success was through flagship product WhosOn – award-winning live chat software that remains the market’s most advanced solution to this day. Think Automation was quick to follow and the latest addition to the Parker Software family is Prospect Agent.  Parker Software have come a long way since ’03 - expanding across Europe and the USA, building a global client base that’s 10k strong and increasing their team exponentially. 

Deploying Alert Logic® within our Rackspace environment was simple - literally a case of ‘turn it on and it just works’. They monitor our entire application stack, continuously monitor our environment for vulnerabilities or cyber-attack, and then security analysts in their SOC escalate any incidents quickly, via Rackspace, to keep us and our customers secure.

Daniel Horton
Technical Manager, Parker Software

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