Customer Stories: Alemba


Our Customer

Alemba is an enterprise IT service management (ITSM) software provider with customers across the world operating in a range of sectors, including education, healthcare, financial services and government.

The Obstacles They Faced

In a competitive market, Alemba needed to be able to support existing customers and attract new ones in order to maintain its market leadership. As demand evolved, it needed to shift from selling on-premise to delivering Software-as-a-Service and cloud offerings.

What We Achieved Together

Alemba used Rackspace Service Blocks for AWS to design a customized environment that could support both SMB and enterprise customers, while keeping costs – and in turn prices – manageable.  With a single platform, Alemba is now better placed to capitalize on emerging innovations to deliver a wider range of services to customers of all sizes.


See more of the story in the following videos:

1 – Using Rackspace’s expertise to accelerate value for Alemba’s customers

2 – How Alemba’s scalable cloud environment drives growth

3 – Delivering cloud efficiency and cost governance

Read the Case Study

How We Helped


Managed Cloud, Managed Public Cloud, Scalability


Amazon Web Services (AWS)

We needed to get away from the daily grind of running a cloud service. With Rackspace, we make a call and they work to quickly devise a solution.

Alex Madgwick
IT Services Manager
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