Rackspace Modern Operations
A modern cloud services approach to operational and system administration support for enhanced resiliency and security.
Read blog Learn moreReduce cloud modernization complexity
The move to the cloud has created significant benefits for businesses, enabling them to scale and innovate at an accelerated pace. However, this innovation and transformation have come at the cost of ever-increasing complexity in cloud environments.
When getting started on the cloud transformation journey, many companies face the following barriers:
- Talent gap: How easily can you hire and retain the in-house expertise needed to manage the complexities of your cloud environment?
- Restrictions imposed by legacy processes: Are traditional ways of working limiting your ability to evolve and transform?
- Lack of a cohesive support model: Is your business equipped to monitor and remediate incidents 24x7x365 and support your cloud environment so it can meet your business requirements?
Rackspace Modern Operations provides 24x7x365 operational and systems administration support across all three major public cloud providers: Amazon Web Services (AWS), Microsoft® Azure® and Google Cloud.
We can provide support services regardless of your cloud maturity, while allowing you to focus on innovation and transformation. Let Rackspace help you create a sustainable and operationally efficient cloud environment across your enterprise.
Why Rackspace Technology?
Rackspace Modern Operations offers a broad range of cloud management services:
- Always-on managed support: Accelerate your cloud journey while focusing internal resources on core business activities with peace of mind that your environment is fully managed.
- End-to-end management: Gain the benefits of public cloud without the expense and challenges of hiring a management team.
- Access to expertise: Get immediate access to technical expertise and the capacity to manage your cloud infrastructure, tools and applications.
- Cloud resiliency: Leverage cloud-native and Rackspace proprietary tooling to remove manual intervention and increase resiliency.
- Cloud-based innovation: Take advantage of the latest cloud features and capabilities to solve challenging business problems.
Rackspace Modern Operations is backed by decades of cloud expertise and acts as the operational support arm for your business by delivering multiple features:
- 24x7x365 access to cloud experts and cloud infrastructure operations management
- Phone and ticket-based support
- Monitoring, response and incident management
- Backup, patch and OS management
- Change management
- Assigned technical account manager
- Optional lead engineer
- Architecture and infrastructure deployment
- Achieve an increase of up to 40% database uptime and save as much as 20% with our delivery models.
- Gain continuous health, availability, security and backups with certified DBAs providing 24x7x365 database management.
- Leverage advanced monitoring capabilities to closely track metrics and events related to your database, and promptly addressing any issues notifying you of necessary actions.
- Get reliable backups, efficient data recovery in case of failures, and comprehensive user and security management.
- Reduce time spent on customer data management and quality by as much as 30%.
- Create collaborative data management practices to enhance communication, integration and automation.
- Streamline processes to ensure predictable delivery, effective change management and continuous data analytics improvements.
- Reduce cycle times for innovation and competitiveness.
“We had a really good partner with Rackspace. Its skilled engineering team and exceptional architects allowed us to successfully tackle this challenge.”See the case study
Our approach
Discover a partnership that can help you achieve more – for your people, your business and your customers – today and into the future.
Ready to Start the Conversation?
We’re experts on your side, doing what it takes to get the job done right — from the first consultation to your daily operations.
Recognized leadership
Providing innovation and leadership in the technology services industry for 25+ years.
- A leader in the 2020 Gartner Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers, Worldwide
- Best Consultancy or System Integrator 2020, The Cloud Awards
- A leader in the Forrester Wave: Hosted Private Cloud Services, Q2 2020, North America and Europe
- One of the leading AWS consulting partners with 14 competencies
- AWS Premier Consulting Partner
- AWS MAP Partner
- Google Cloud First Premier Managed Services Partner
- Google Cloud Partner of the Year
- Gold Microsoft Partner
- Microsoft Five-time Hosting Partner of the Year
- Azure Expert MSP designation for 2021
- VMware® Cloud Verified
- Dell Technologies Titanium Partner - 4x Dell Global Alliances Partner of the Year
Supported Platforms
Discover related technologies and platforms to help you achieve smarter business outcomes.
Amazon Web Services
Experience how AWS’s leading-edge cloud capabilities can help you work smarter, lower costs and innovate with agility.
Google Cloud
Accelerate your business with Rackspace Services and tailored solutions on Google Cloud's innovative technology.
Microsoft Azure
Solve cloud challenges with a managed Microsoft Azure solution that helps you build new revenue streams, increase efficiency and deliver incredible experiences.
Related Resources
Learn more about services to support your cloud initiatives.
Ready to start the conversation?
Fill out the form to be connected to one of our experts.
You may withdraw your consent to receive additional information from Rackspace Technology at any time. Information collected in this form is subject to the Rackspace Technology Privacy Notice.
Rackspace Technology Support
To create a ticket or chat with a specialist regarding your account, log into your account.
Support Phone
800 900 331
International Support
+1-512-361-4935
Help Documentation
System status
Rackspace Technology Careers
Rackspace Technology accelerates the value of the cloud during every phase of a customer’s digital transformation. Join us on our mission.