Rackspace has identified a Network Time Protocol (NTP) setting in the registry of some Windows Server devices preventing time sync with Rackspace NTP Servers.\u202f <\/p>\n
If you received a notification because devices on your account are affected,\u202fthis post will guide you on how to remediate the issue. <\/p>\n
Affected servers are currently synchronizing time locally instead of with the intended Rackspace NTP Server(s). Local time sync is not an industry best practice and may result in unexpected time drift. \u202f <\/p>\n
To restore proper time sync operation, an NTP registry key on the affected devices must be updated and a time resync performed. \u202f <\/p>\n
The fix can be applied by running the following commands from a PowerShell prompt on the affected server(s):\u202f <\/p>\n
Note: Be sure to update the command with the appropriate datacenter time server from the list below: <\/strong> w32tm \/config \/syncfromflags:manual \/manualpeerlist:”time.ord1.rackspace.com,0x9 time2.ord1.rackspace.com,0x9″ \/update\u202f <\/p>\n \u202f <\/p>\n w32tm \/resync \u202f <\/p>\n — \u202f <\/p>\n The proposed change has been found not to be production impacting in our testing. However, some customers have time sensitive 3rd party applications; out of an abundance of caution Rackspace has chosen not to proactively apply the change to customer devices and instead recommend the change be applied at a time of your choosing. Rackspace support can assist with executing the change ad-hoc or as a scheduled maintenance.\u202f <\/p>\n Rackspace NTP Server List\u202f and Location:<\/u><\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Windows Server Preventing Time Sync with Rackspace NTP<\/p>\n","protected":false},"author":2,"featured_media":8436,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"content-type":"","nid":"27179","content_type":"blog","created_by":"11058","authored_on":"2024-10-03T21:03:59+00:00","field_article_industries":"","tag_category":"Technical","field_blog_author_text":"by Rackspace Technology Security Team","seo_description":"","field_featured_image":"","insights_image":"\/wp-content\/uploads\/2026\/blog_technical_images\/27179-insights_image-how-to-technical-blog-1-insights.jpg","field_partners":"","rxt_platforms":"","product":"","publisheddate":"2024-10-07T21:03:59","rxt_solutions":"","opengraph_tag":"","x_tag":"","teaser_flag":"Technical Blog","seo_titile":" Windows Server preventing time sync with Rackspace NTP","field_topics":"","field_slug":"windows-server-preventing-time-sync-rackspace-ntp","footnotes":""},"categories":[178],"tags":[204],"class_list":["post-8434","blogs","type-blogs","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-technical"],"_links":{"self":[{"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/blogs\/8434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/blogs"}],"about":[{"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/types\/blogs"}],"author":[{"embeddable":true,"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/comments?post=8434"}],"version-history":[{"count":1,"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/blogs\/8434\/revisions"}],"predecessor-version":[{"id":8435,"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/blogs\/8434\/revisions\/8435"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/media\/8436"}],"wp:attachment":[{"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/media?parent=8434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/categories?post=8434"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rackspace.com\/en-gb\/wp-json\/wp\/v2\/tags?post=8434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n— \u202f <\/p>\n\n