Fanatical Support for AWS at Rackspace Helps Address PCI and HIPAA Compliance

SAN ANTONIO – August 3, 2016 – Rackspace (NYSE: RAX) today announced Fanatical Support® for Amazon Web Services (AWS) is available for customers with Payment Card Industry (PCI) and Health Insurance Portability and Accountability Act (HIPAA) workloads on AWS.

Compliance in the cloud, along with implementation of the requisite technology and processes to secure and protect sensitive customer data, presents an ongoing requirement for financial services, ecommerce, and healthcare businesses that have transformed workloads to the cloud or are considering making the shift. These businesses require service provider partners who are able to host and manage data sensitive workloads. AWS provides a portfolio of PCI and HIPAA compliant infrastructure services, and Fanatical Support for AWS is now able to layer managed service on top of AWS infrastructure hosting PCI and HIPAA workloads. AWS and Fanatical Support for AWS form a powerful foundation that Rackspace customers can leverage in pursuit of their cloud compliance goals.

The growing number of security attacks targeting credit and debit card information on merchants and their service providers necessitates PCI compliant solutions which securely store, process, and transmit cardholder data. Rackspace now offers customers PCI-compliant operational tooling and managed services on top of AWS’s PCI compliant infrastructure and services portfolio, including Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Amazon Redshift, Amazon Relational Database Service (Amazon RDS), and Amazon Virtual Private Cloud (Amazon VPC).

Similarly, it’s essential for businesses operating within the healthcare industry to ensure the security and privacy of patients’ electronic medical records and Protected Health Information (PHI) such as lab results, clinical care data, insurance, and billing information. Rackspace provides support across the range of AWS’s HIPAA compliant services, including Amazon EC2, Amazon S3, Amazon DynamoDB, Amazon RDS (Oracle and MySQL), and Amazon Elastic MapReduce (Amazon EMR). These services provide customers that interact with confidential patient information options for routine operations like performing backups, encrypting data in-transit and at rest, as well as advanced capabilities like multi-cluster data analysis.

“We’ve seen increased demand from customers wanting Rackspace to manage their PCI and HIPAA compliant workloads on AWS,” said Chris Cochran, senior vice president and general manager of AWS at Rackspace. “The expertise, operational tooling, and managed support that Rackspace provides is a tremendous value for customers that must meet these requirements.”

For more information on Fanatical Support for AWS, please visit

About Rackspace

Rackspace (NYSE: RAX), the #1 managed cloud company, helps businesses tap the power of cloud computing without the complexity and cost of managing it on their own. Rackspace engineers deliver specialized expertise, easy-to-use tools and Fanatical Support® for leading technologies developed by AWS, Google, Microsoft, OpenStack, VMware and others. The company serves customers in 120 countries, including more than half of the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored by Fortune, Forbes, and others as one of the best companies to work for. Learn more at

Forward Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with the Fanatical Support for AWS services; anticipated operational and financial benefits from the Fanatical Support for AWS services; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include including the possibility that expected benefits from the Fanatical Support for AWS services may not materialize because this product is not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the product cost effectively, differentiate the product from competitive products or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the product, (iii) changes in technology which adversely affect the product’s benefit, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the product, and (vi) and other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended March 31, 2016 filed with the SEC on May 10, 2016. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.

Media Contact:

Brandon Brunson