We’ll Manage Google Cloud Platform for You

Features Silver Gold Platinum Aviator
OPERATIONS
Security/Threat Image patch level and systematic updates
Compliance and Regulatory Advise and architect in keeping with regulatory best practices
CI/CD Advise, architecture, and guidance on configuring and utilizing CI/CD processes and pipeline for code and infrastructure deployment
Deployment and Automation Tooling and standards aligning to best practices to ensure scalable and reliable cloud infrastucture
Monitoring and Alerting Detailed monitoring and alerts monitored by a 24/7 team of cloud operations engineers
Proactive Operations Hands on support including remotely logging into infrastructure to resolve alerts and issues
Ancillary Tooling Billing, monitoring, and authentication tooling to improve cloud experience without replacing existing tools
ISSUE RESOLUTION
Break/Fix Cases
Target Initial Response Time for Critical Issues 4 business hours 1 hour 15 minutes 15 minutes
24x7 Support for Critical Impact Issues
24x7 Support for High Impact Issues
SUPPORT ACCESS
Individuals with log-in access to Support Center 2 5 Unlimited Unlimited (MyRackspace)
Phone Support
ADVISORY SERVICES
Architecture Support Best Practice Use-Case Specific Use-Case Specific Use-Case Specific
Consultative Cases
Access to Technical Account Management Yes, aligned to customer
PRICING DETAILS
Minimum Price $150/month flat fee $400/month $15,000/month $1,800/month

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