Rackspace in Germany

Frankfurt Data Center Opening 27 June 2017

Our Frankfurt data center will help facilitate business in Germany and the EU by providing managed private clouds and hosting environments, backed by Rackspace expertise and Fanatical Support®.

This is our 12th data center, expanding our global footprint that already includes cities like London, Sydney and Chicago. So, wherever you’re doing business, our team of experts can help you get the most from the cloud — all backed by best-in-class availability, security and performance.

FAQ:

About the German Data Center

Where will the data center be located?

Our 12th data center (FRA1) is a brand-new facility located in central Frankfurt, Germany. This facility will be certified to ISO 9001, ISO 27001 and SSAE16/ISAE 3402 specifications.

Why build a new data center in Germany?

Germany is the 4th largest global economy and our multi-cloud offering meets the needs of its prominent mid-size enterprise sector. We’re committed to an enduring presence in Germany that’s built on a platform of risk avoidance, long-term thinking and trust.

What do businesses in Germany gain from this expansion?

German businesses looking to move to the cloud can now leverage the expertise of the #1 managed cloud services provider in the world. With certifications in all of the leading clouds, we can help these businesses find a secure way into the right combination of cloud and data center hosting.

Which products/services will be available at FRA1?

The new data center will offer much of the Rackspace product set, including dedicated hosting, VMware® and Rackspace Private Cloud. It will also provide shared and dedicated storage options. Rapid Deployment and Rackspace Public Cloud will not be offered in FRA1.

About the upcoming General Data Protection Regulation (GDPR)

What is GDPR?

This refers to the General Data Protection Regulation (GDPR), a new European data protection regulation that has been adopted by the EU Commission and becomes effective from May 25, 2018. GDPR seeks to regulate personal data in the broadest sense.

Whom does the GDPR apply to?

GDPR applies to both individuals and businesses and regulates the way in which personal data of citizens in the European Union should be handled.

When it comes to hosted data, is Rackspace a controller or a processer?

A controller determines why and how personal data is processed. A processor processes personal data on behalf of the controller. Rackspace has limited knowledge of the data that each customer processes via the hosting infrastructure. Also, Rackspace only processes hosted data in accordance with the customer’s instructions. Therefore, Rackspace is a processor of hosted data; the customer is a controller.

With the new GDPR, can an EU customer continue to host personal data outside of the EU?

Provided certain legal mechanisms are in place, EU customers can host personal data outside of the EU. Personal data may be transferred outside of the EU and the EEA when an adequate level of protection for that data is guaranteed. To help achieve this level of protection, Rackspace is Privacy Shield certified.

Can I continue to host my data with Rackspace if the U.K. leaves the EU?

Yes. There are special rules for managing the transfer of EU citizens’ personal data outside of the EU/EEA. Personal data is typically information that identifies a living EU citizen. Rackspace meets and exceeds EU and U.K. legal requirements on how we process any customer personal data.

Won’t I be in breach of the data protection laws if Rackspace transfers my personal data outside the EU/EEA?

The current laws allow Rackspace to process personal data and therefore support your services from outside the EEA if you have given us your consent, or if data is transferred to a non-EU jurisdiction deemed by the European Commission to offer an adequate level of protection for personal data, or if the transfer is subject to model clauses.

Can you keep my data in the EU only?

Rackspace is able to offer Fanatical Support by operating a 24/7 "follow the sun" support model that leverages our support engineers in both the U.K. and the U.S. This means that although we will not move your personal data into another jurisdiction without your consent, sometimes we will need to provide you with support from outside the EU. We comply at all times with applicable laws.

Will the Data Protection laws/GDPR apply when Britain leaves the EU?

The U.K. legislation on data protection (Data Protection Act 1998) is derived from the EU Directive on data protection. The new General Data Protection Act, which is effective from May 2018, will replace the U.K. legislation and the U.K. Information Commissioner has confirmed that the U.K. will comply with the GDPR to enable it do business in Europe.

What’s the relationship between the Frankfurt data center and the U.K. data center?

FRA1 provides customers with another option for an EU footprint. By establishing a presence in Germany, we are able to expand our support to help meet the future needs of our EU customers.