Rackspace Privacy Statement and Notices

We’d Like to Introduce Ourselves…

These Privacy Statement highlights are intended to give you the headline news on:

  • the kinds of information we collect about you,
  • when we collect that information, and
  • how we use it.

 

These highlights provide an overview of our privacy practices. Our full Privacy Statement contains more information about our privacy practices.

Now, where are our manners? We still haven’t introduced ourselves! Whenever we refer to ‘we’ or ‘us’ or ‘our’, we’re talking about Rackspace and its family of companies.

Who Does the Privacy Statement Apply To?

It applies to everyone who provides us with personal information. For example:

  • all those who interact with our websites, our services and mobile-device applications,
  • service providers and business partners, and
  • job applicants.

When Doesn’t the Privacy Statement Apply?

It doesn’t apply to websites that we occasionally link to and which are not operated by nor affiliated with us. These websites will have their own privacy statements, which you’re advised to read.

What Do We Mean by ‘Personal Information’?

When we refer to ‘personal information’, we mean any information that can identify you. It includes information or an opinion from which you are reasonably identifiable. In some jurisdictions, personal information includes information that identifies a legal entity, such as a company name.

Let’s consider the types of information we collect in a little more detail…

To help you understand the types of personal information we collect, we’ve listed some examples below:

  • Contact Information. This would include things like name, postal and email addresses.
  • Transactional Information. If you’re a customer, Transactional Information would include details about your use of our services.
  • Billing Information. If you’re a customer, this would include all those details that enable us to verify you and bill you. If you’re a supplier, this would include those banking details that enable us to pay you.
  • Information Collected By Automated Means. When we talk about ‘Automated Means’, we’re referring to those commonly used information-gathering tools like cookies and web beacons. These tools may be used to get information about things such as your browser type, IP address and activities on our websites.

We also collect information that is related to you but that does not, on its own, identify you. This non-personal information may be combined with other information so that it does identify you – in which case, we’d treat that information as personal information.

When Do We Collect Your Personal Information?

We collect personal information:

  • when you give it to us. You’ll probably submit personal information when you, for example, access our websites, purchase and use our services, use our mobile-device applications, communicate with us via whatever means, subscribe to our marketing material, apply for a job, or otherwise work with or provide services to us;
  • when we use Automated Means, like cookies, web beacons and other similar technologies. You can find out more about our use of these technologies in our Cookie Notice;
  • when we work with third parties such as suppliers and business partners. For example, we may engage another company to help us provide services to you. In the course of supplying these services, that company may need to collect information about you;
  • when you interact with us through third party platforms. If you interact with us through an online social networking service like Facebook®, we may receive information about you from that service.

 

Why We Collect Your Personal Information and How We Use It.

We need your personal information to:

  • manage our relationship with you;
  • measure interest in our websites and advertisements. The information that we collect via Automated Means helps us do things like customize our web content in accordance with the preferences of each web visitor;
  • enable others to provide services to us. We may need to share your personal information with third parties so that they may fulfil certain functions on our behalf;
  • protect our business from fraud or abuses of our websites, services and mobile-device applications.
  • market our services and promotional offers to you.

 

We may also need to use your personal information in other ways, as will be more particularly described in the agreements between you and us, or agreed by you at the point at which we collect your personal information.

Who Do We Share Your Personal Information With?

We share your personal information with:

  • other companies within the Rackspace family for the purposes described above (provided, of course, these companies agree to use personal information in a manner that’s consistent with our Privacy Statement);
  • service providers and business partners. We only share your personal information with these third parties to the extent necessary. We require that these third parties agree to (1) keep confidential all information that we share with them, and (2) use the information solely for the purposes of performing their obligations to us;
  • relevant authorities where we need to comply with a legal or compliance obligation;
  • third parties where we have your consent; and
  • third parties where we need to protect the rights, safety or property of our business.

Some of the people or businesses with whom we share your personal information may be located in a different country. We will only transfer your personal information as permitted by applicable law in a country where Rackspace operates.

Our US entities are certified under the Safe Harbor privacy framework – you can find out more by taking a look at our Safe Harbor Privacy Statement.

A Few Tips on How to Manage Your Personal Information…

  • You can unsubscribe from our marketing communications – you’ll find instructions on how to do this in the marketing communication. If you’re a customer, please note that you cannot unsubscribe from service-related messages.
  • You could consider ways of controlling how your personal information is collected via Automated Means. Please take a look at our Cookie Notice for guidance.
  • If you would like to access, correct or delete the personal information that we hold about you, please contact us. Customers are advised to submit such a request by logging a support ticket. Anyone who isn’t a customer should reach out to us at the email or postal address detailed at the bottom of this page. Please note that some requests may be subject to a reasonable fee.

 

Should you choose to disable data collection, you may be prevented from taking full advantage of the functions available online and we may be prohibited from providing our services to you.

Looking After Your Personal Information

We take a number of steps to help keep secure the personal information that we collect from you: we use encryption technology and network access control technology and we monitor for possible vulnerabilities and attacks.

Unfortunately, we cannot guarantee that the measure we take will prevent every security threat. That’s why it’s important you also take a common sense approach to protecting your personal information: keep your passwords private and don’t post certain details on public-facing forums and social networking sites.

Your Consent to the Privacy Statement

By providing personal information in the ways described here and in more detail in the Privacy Statement, you are:

  • agreeing that you are authorized to provide that information; and
  • accepting the Privacy Statement and any supplementary privacy statement that may be applicable to you.

If you do not agree to our collection of personal information, please do not register, subscribe, create an account or otherwise interact with our services, websites or mobile-device applications.

Get In Touch

If you have a question (or a complaint!) or would like to manage the personal information that we hold about you, please contact us.

Email Us

You can email us at privacy@rackspace.com

Write To Us

You can write to us at General Counsel, Rackspace US, Inc., 1 Fanatical Place, City of Windcrest, San Antonio, TX 78218, USA. Alternatively, you can send a letter to one of our local companies, the addresses for which can be found at http://www.rackspace.com/information/legal/privacystatement/rackspacegroup.

Return to the Rackspace Privacy Center home page.

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