Rackspace® Digital® Managed Services

Providing optimized, high performing environments for your most mission critical applications. Managed Environments for Oracle Commerce are designed and deployed with pre-configured best practices, based on years of Rackspace learned experience. We’ll help you choose the best solution for your application, whether that is one-click deployments onto leading clouds or fully customized, dedicated environments.

Feature Managed Environments - EXPRESS Managed Environments - SELECT
Dedicated environment, designed by AEM experts Not available today
Fully customizable Not available today
Built on Rackspace best practices Not available today
Choice in deployment size Not available today
Designed for highly transactional business Not available today
Deploy in 30 days Not available today
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Managing your mission critical applications, so you can focus on the customer. Managed Application Services for Oracle Commerce help you deliver on the promise of high performing, always-on experiences. Available in three capability levels, our specialized application support is delivered by architects and support engineers with years of experience managing customer environments.

Feature Tools and Expertise Alerts and Response Critical Application Services
Install and configure APM tool + custom dashboards
Access to application architects and engineers M-F 8-5 CDT
Consult on application best practices and standards
Recommend hotfixes and service packs
Consult on application specific disaster recovery and high availability implementations
Provide application tuning recommendations based on best practices
Collaborate on long term architecture and performance planning
Support from a team of Application Support Engineers available 24x7x365
Respond to tickets and troubleshoot application issues
Receive and respond to application alerts 24x7x365
Implement and manage application maintenance operations
5 Minute Notification SLA for application alerts
Deliver runbook detailing escalation procedures and responses
100% production platform uptime guarantee
Hours of collaboration with application experts 5 10 Unlimited

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