TOI TOI & DIXI gained security resilience and cloud visibility to scale confidently
This global leader in mobile sanitation improved visibility, automated compliance and strengthened protection across its expanding AWS footprint.
Industry
Public Utilities
Challenge
TOI TOI & DIXI Group GmbH wanted to future-proof its IT operation with an advanced security strategy and solutions.
Outcome The company worked with Rackspace to build a proactive security operation on AWS that included threat detection, automated compliance and improved visibility to reduce risk across its expanding global footprint. Solutions Optimizer+, Security Strategy Platforms Amazon Web Services (AWS)Professional & Managed Services
Professional ServicesCustomer
TOI TOI & DIXI Group GmbH is the global leader in mobile sanitary units, operating 47 companies across 27 countries. Its offerings include standard portable toilets, luxury restroom trailers and hand sanitation units for construction sites, events and long-term projects — all supported by regular maintenance and waste management services.
Headquartered in Germany and employing more than 5,000 people worldwide, the group began as a family business in 1973 and has grown steadily under private equity ownership since 2019. In 2020, it reported revenues of 428 million euros, driven by strategic expansion and service innovation.
Sustainability is central to the group’s operations. Its modular toilet cabins are designed for longevity, with easily replaceable parts to support repair over disposal — helping to reduce waste and conserve resources. The company also uses recycled materials, follows resource-efficient production practices, and is gradually converting its service fleet to electric vehicles.
“Rackspace helped us stay aligned with modern security frameworks and apply best practices across our infrastructure. That made expanding into managed security an easy decision.”
Situation
Growth has been a constant for TOI TOI & DIXI Group GmbH since its founding. Initially, it expanded through a series of mergers with competitors. More recently, the group began acquiring several companies per year — many of them small family businesses with an immature security posture. This created inconsistencies across the organization, prompting the need to address security vulnerabilities.
In 2021, the group was acquired by a private equity firm that recommended implementing more advanced security measures to strengthen shareholder value. The group hired its first CISO and began developing a future-focused security strategy built on automation and best practices such as early threat detection and response.
“Many of the companies we were acquiring didn’t have robust security systems in place,” said Michal Kudra, CISO, TOI TOI & DIXI Group GmbH. “That introduced risk into our environment, because their systems could potentially be used as a bridge to ours. Strengthening our security posture was the logical next step.”
In parallel, the group partnered with Rackspace Technology to standardize its data centers and migrate to AWS using Rackspace Virtual CISO (vCISO) support. Its strategy was to move fully to the public cloud and phase out on-premises and private cloud infrastructure.
When the group decided to implement a sophisticated information security management system, it turned to Rackspace for support. “We had a great experience with Rackspace during our cloud migration,” Kudra said. “We learned about its security offerings and felt confident that Rackspace had the right skill set and resources to set up a security operations center and Extended Detection and Response teams for us and meet our security needs.”
“In a short time, we’ve reached a mature stage in our security posture. We’re a lot more proactive and ahead of the curve thanks to Rackspace.”
Solution
TOI TOI & DIXI Group GmbH initially had no in-house security personnel, so its Rackspace team effectively became its first security service. Since then, the group has built a dedicated internal team — including CISO Michal Kudra — that now works in close partnership with Rackspace to protect its environment, applications and data.
“We had a very good partnership with Rackspace,” Kudra said. “They were an extension of our internal team. We didn’t treat them like a remote supplier — we treated them as colleagues.”
Since the start of the project, Rackspace has delivered a range of security services to support the group’s cloud environment, vulnerability management and threat detection. These services include Rackspace Managed XDR, Rackspace Professional Services and a custom-built security dashboard.
Rackspace Managed XDR
Rackspace implemented 24x7x365 detection, triage and remediation through analysts in the Rackspace Cyber Defense Center. The service included regular vulnerability assessments and actionable guidance, such as:
- Cross-checking all management tooling
- Six-month security health checks
- Deep-dive vulnerability assessments
- Bi-weekly refinement sessions
“Our XDR SOC team was great at recognizing our attack risks because they were very familiar with the tactics used by cyber actors,” Kudra said. “We were able to proactively improve our detection rules and adapt to the patterns.”
Rackspace Professional Services
Rackspace managed the group’s AWS environment, delivered vulnerability remediation and offensive security, and deployed advanced detection and response tools — including Sentinel Technologies, Microsoft Defender, Qualys and Cloudflare. When vulnerabilities were identified, Rackspace recommended targeted remediation strategies. “Rackspace also helped us launch special projects, like penetration testing to assess our posture and improving disaster recovery,” Kudra said.
Custom-built security dashboard
The Rackspace team also developed a live, interactive security dashboard tailored to the group’s needs. It allowed the team to explore the organization’s threat posture in real time — identifying potential vulnerabilities, patching needs or exposure to phishing attacks — with expert analysis layered in.
“Our dashboard let me view everything we had going on related to security,” said Kudra. “It was very important to me because I could share the work we were doing with leadership, which improved their confidence as well.”
Looking ahead, the group plans to explore AI-powered threat management. “One of our internal team members is conducting a study that includes introducing AI solutions,” Kudra said. “I’m looking forward to having Foundry for AI by Rackspace (FAIR™) as a partner on that initiative as well.”
Outcome
Kudra said Rackspace Technology helped the group take a more proactive stance on security, uncovering and addressing vulnerabilities before they escalated. “One of the main benefits we gained was discovering vulnerabilities in our environment and closing them before attacks could occur,” he said.
He credited this outcome to the continuous monitoring provided by the Rackspace XDR security operations center (SOC) team. “When I viewed our risk register on the dashboard, I typically saw 10 to 15 entries marked as ‘risk reduced,’” Kudra said.
“That was thanks to our XDR SOC team. They were monitoring risk levels constantly, helping us address issues before they turned into incidents. It helped minimize the risk of an attack and built confidence in our security program across leadership.”
Kudra added, “I was very proud of our team and their level of engagement — both Rackspace and our internal staff. Everyone stayed on top of issues. If they found something, they took care of it. They didn’t leave it for the next person to fix. That meant a lot to me.”
About Rackspace Technology
Rackspace Technology is the multicloud solutions expert. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimising returns into the future.
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