Chief Customer Officer
As chief customer officer, Jay Ferro leads global account management and service delivery for Rackspace. He brings 25 years of experience as a CIO, CTO and customer fanatic. He has a unique understanding of Rackspace customers’ needs and challenges — because he has been a Rackspace customer himself at two of his previous companies. Today, his primary focus is on helping Rackspace customers succeed and achieve their strategic and financial goals while navigating the complex road to digital transformation.
Jay was most recently chief information and technology officer of TransPerfect Translations, where he led both IT and product development for the world’s largest privately held language services provider. He earlier served as CITO of ExamWorks, a leading global provider of independent medical examinations, peer reviews and medical record retrieval. Jay also served as chief information and product officer at Earthlink (now Windstream) which helped thousands of customers securely establish critical connections in the cloud.
In a role that combined his technology expertise and his passion to serve others through a cause that is deeply personal, Jay previously served as global CIO for the American Cancer Society, where he led the organization’s historic digital transformation.
Jay is a globally recognized leader in IT, having earned multiple CIO 100, CIO Regional Champion, and Georgia CIO of the Year accolades. He has also been honored with Transformational CIO Leadership and Business Transformation 100 awards.
Jay is an active volunteer and contributor to charitable organizations. In honor of his late wife, he founded the nonprofit Priscilla’s Promise, to promote education and research about cervical cancer. He has been elected to multiple boards, including those of TechBridge, PowerMyLearning, and the American Cancer Society.
Jay earned a B.A. in political science and an MBA, both from The University of Georgia. He lives in Atlanta with his three sons.