Rackspace Data Centers

London Data Center (LON3)

Our LON3 data center is located in Slough, Berkshire, just west of London. This 5,000-square-meter facility features N+1 power and N+3 cooling redundancy and runs on 100% renewable energy. We staff specially trained, highly experienced system and network engineers who actively manage and maintain the facility 24x7x365. We protect the facility from physical threats by employing biometric scanners, video surveillance, alarm systems, key card access and laser-based smoke detection.

See the data sheet for our LON3 data center here.

Data Center Statistics and Specifics

Facility and Security

24x7x365 security staff, strictly enforced security procedures
Dedicated 24x7x365 facilities management team
Mantrap at entryway
Multiple CCTV cameras (interior and exterior)
Suites covered by Rackspace cameras, with 90-day video retention
Secure managed delivery and loading area
Three-factor security access

Products and Services

Colocation
Managed Dedicated Hosting
Network Management
Managed Security
Compliance Management
Hybrid Cloud

Power and Cooling

3.1 MW of power per floor plate
Diverse A&B supply, distributed via 11kV incomers
Main power supplied via 2 x 132kV incomers
Multiple 200kw static UPS units supporting the B-side of all equipment
Minimum N+1 redundancy on power supply
Onsite diesel tanks (4x119,000 lters) support 50 hours at full capacity with 8 hour, 24x7x365 fuel delivery callout contract in place
Power/cooling systems supported by up to 33 no-break Rotary Diesel UPS sets

Connectivity and Infrastructure

Close control units (CCUs) provide conditioned air to technical space
Diverse chilled water distribution pipe work (ring main type) throughout facility
Dry risers to all floors
Gas suppression system using centrally stored Inergen
Humidity range of 50% (+/-10%) in technical areas
Minimum N+1 resilience on chilled water cooling system
Temperature in technical space maintained at 22°C (+/-2°C)
Up to 25 air cooled chillers installed, supplying 1.4MW of cooling per chiller
VESDA smoke detection system

Accessibility and Monitoring

Rackspace network features redundant fiber sources and redundant aggregate switches and core routers
Direct BGP peering with five Tier 1 providers; BTN, Interoute, Level 3, Tiscali, and T-Systems

Standards and Compliance

ISO 27001 Certified
ISO 9001 and BS7799 Compliant
HIPAA Compliant
PCI Level 1 Service Provider Certified
SSAE16 Certified
Tier III Standards Compliant

"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."

Jim Hawkins

VP, Global DC Operations & Engineering, Rackspace

Our Industry Leading Guarantees

Customers in over 120 countries, including over half of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)

Network Guarantee

We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.

Infrastructure Guarantee

We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.

Hardware Replacement Guarantee

We guarantee that replacement or repair of Rackspace-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.

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