Located in Frankfurt, Germany, our FRA2 data center has 61 carriers providing fiber-based connectivity to the site. We staff specially trained, highly experienced system and network engineers who actively manage and maintain the facility 24x7x365. And we protect the facility from physical threats by employing biometric scanners, video surveillance, alarm systems, key card access and laser-based smoke detection.
See the data sheet for our FRA2 data center here.
Rackspace adheres to a broad range of information and security certifications & standards including:
"Our world-class, interconnected data centers are strategically located in the world’s most influential technical and financial markets to provide you with global reach, scale, and organizational agility wherever you are and whenever you need it."
Jim Hawkins
SVP, Global DC Operations & Engineering, Rackspace Technology
Customers in over 120 countries, including over half of the FORTUNE® 100, rely on our 100% Network Uptime Guarantee and infrastructure guarantees. (Add a 100% Production Platform Uptime Guarantee when you choose Rackspace Application Services.)
We guarantee that our data center will be available 100% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of network downtime, up to 100% of your monthly fee for the affected server.
We guarantee that data center HVAC and power will be functioning 100% of the time, excluding scheduled or emergency maintenance. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of data center infrastructure downtime, up to 100% of your monthly fee for the affected server.
We guarantee that replacement or repair of Rackspace Technology-provided hardware or components will begin within one hour of problem identification. Otherwise, we apply a 5% credit of your monthly fee for each 30 minutes of downtime, up to 100% of your monthly fee for the affected hardware.