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Support Comparison Microsoft Standard Microsoft Premier Rackspace
Remotely log in and troubleshoot Virtual Machines, OS and Apps

Live, US-based support team

Highest Tier Only

Dedicated account team

Highest Tier Only

Pricing terms

Monthly

Prepaid hours

Monthly
15-Minute Response Time SLA to monitoring notifications

Additional fee

Hybrid Cloud (Rackspace Private Cloud + Microsoft Azure)

Available Patching, monitoring and proactive notification

Assistance with Azure cloud provisioning and scaling

Configure, troubleshoot and monitor Azure backups and Azure Network Security Groups

Get Started with Fanatical Support for Microsoft Azure

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