Rackspace utilises this globally recognised standard for reporting on service organisation controls to demonstrate that selected Rackspace processes, procedures and controls have been formally evaluated and tested by an independent accounting and auditing company (service auditor) for our dedicated hosting customers, cloud servers & cloud files customers and all our data centres. The examination includes controls relating to security monitoring, change management, service delivery, support services, back-up, environmental controls, logical and physical access, providing a detailed description of our controls and the effectiveness of those controls.
Rackspace Hosting has completed an examination in conformity with the International Standard for Assurance Engagements (ISAE) No 3402 Type II Service Organization Control (SOC1 and SOC2) for the period between October 1, 2015 to October 31, 2016. This is repeated on an annual basis for each reporting period. Rackspace recognises the needs of our global customers and has worked with the service auditor to have the report issued with a joint opinion (SOC1 & SOC2) that satisfies the requirements of both the ISAE 3402 and the SSAE 16 (created by AICPA (American Institute of Certified Public Accountants) for use in the US mirroring ISAE 3402)). This report is available upon request to customers and prospects.