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Compare our service levels

Since different businesses have different support needs, we offer you two service levels to choose from with our Managed Hosting solutions — Managed and Intensive. See a detailed comparison of these two service levels below, or learn more about our Critical Application Services with an SLA that provides a 100% production platform uptime guarantee.

Managed
24x7x365 Fanatical Support
100% Network Uptime guarantee
1-Hour Hardware Replacement
URL, port availability and hardware monitoring
Managed firewall and VPN access
Rackspace-tested OS patching
Bandwidth and backup performance utilization
Managed data backups and restores
DDoS mitigation Optional
Mananged security services Optional
Encrypted backups Optional
Server virus scanning Optional
On-demand Dedicated Support Team consultations
Guaranteed response times for support requests
Advanced system performance and device monitoring
Custom configuration trend performance
Intensive
24x7x365 Fanatical Support
100% Network Uptime guarantee
1-Hour Hardware Replacement
URL, port availability and hardware monitoring
Managed firewall and VPN access
Rackspace-tested OS patching
Bandwidth and backup performance utilization
Managed data backups and restores
DDoS mitigation Optional
Mananged security services Optional
Encrypted backups Optional
Server virus scanning
On-demand Dedicated Support Team consultations
Guaranteed response times for support requests
Advanced system performance and device monitoring
Custom configuration trend performance

Rackspace is recognized as a leader in Gartner's Magic Quadrant for Managed Hosting and is preferred by thousands of customers.

"If there is an issue, I know for a fact that I'm going to get it resolved, and somebody's going to stick with me until I do. If there's an issue they're on it typically before my development team has to get involved."
Tria Foster, VP of Ecommerce & Loyalty, Kendra Scott

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