Since different businesses have different support needs, we offer you two service levels to choose from with our Managed Hosting solutions — Managed and Intensive. See a detailed comparison of these two service levels below, or learn more about our Critical Application Services with an SLA that provides a 100% production platform uptime guarantee.
"If there is an issue, I know for a fact that I'm going to get it resolved, and somebody's going to stick with me until I do. If there's an issue they're on it typically before my development team has to get involved."
Tria Foster, VP of Ecommerce & Loyalty, Kendra Scott