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Compare our service levels

Since different businesses have different needs, we offer you two service levels — Managed and Intensive.

See a detailed comparison of these two service levels below, or learn more about our Critical Application Services with an SLA that provides a 100% production platform uptime guarantee.


Discover why Rackspace is recognized as a leader in Gartner's Magic Quadrant for Managed Hosting and is preferred by thousands of customers.

Managed
24x7x365 Fanatical Support
100% Network Uptime guarantee
1-Hour Hardware Replacement
URL, port availability and hardware monitoring
Managed firewall and VPN access
Rackspace-tested OS patching
DDoS mitigation options
Managed security services options
Bandwidth and backup performance utilization
Managed data backups and restores
Encrypted backups (optional)
Server virus scanning Optional
Dedicated Support Team consultations
Guaranteed response times for support requests
Advanced system performance and device monitoring
Custom configuration trend performance
Intensive
24x7x365 Fanatical Support
100% Network Uptime guarantee
1-Hour Hardware Replacement
URL, port availability and hardware monitoring
Managed firewall and VPN access
Rackspace-tested OS patching
DDoS mitigation options
Managed security service options
Bandwidth and backup performance utilization
Managed data backups and restores
Encrypted backups (optional)
Server virus scanning
Dedicated Support Team consultations
Guaranteed response times for support requests
Advanced system performance and device monitoring
Custom configuration trend performance

Get Fanatical Support for your Dedicated Hosting or Hybrid Cloud solution at Rackspace.

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