Rackspace Launches Managed Security and Compliance Assistance Offering

New Customer Security Operations Center to Provide 24/7/365 Threat Intelligence, Monitoring and Security Analytics

SAN ANTONIO – Sept. 29, 2015 – Rackspace® (NYSE: RAX) today announced new Managed Security and Compliance Assistance offerings to assist customers in addressing data security, protecting critical business processes, and mitigating risks from potential cyberattacks and threats. These service offerings allow Rackspace to work with its customers to develop holistic security solutions and address compliance requirements that cover complex, multi-cloud environments.

Cybersecurity is a top priority for Rackspace and its customers. Rackspace Managed Security and Compliance Assistance lets customers leverage Rackspace security experts to help with strategic planning for best practice multi-cloud security, tactical day-to-day security monitoring and threat analysis to deter, detect and respond to potential threats around the clock.

“Every day, businesses are at risk of being affected by a security threat or data breach,” said Perry Robinson, vice president and general manager of Managed Security at Rackspace. “These threats often occur without warning, can be directed at any part of the business, and come from anywhere in the world. Damage from malicious parties can range from lost revenue and recovery costs to potential liability costs and compliance-related fines.”

Rackspace will provide onboarding consultation and deployment to deliver a tailored solution as well as manage customers’ environment on an ongoing basis to help detect and respond to security threats. Rackspace expertise in detection and deterrence can minimize the potential impact of an attack, while significantly lowering the total cost of ownership (TCO) over internally developed security operations centers and comparable managed service offerings.

“Cyberattacks are the new normal for companies and represent one of the realities of doing business today as technology becomes the lifeblood of our organizations,” said Brian Kelly, chief security officer at Rackspace. “Customers trust Rackspace for security expertise because we have 16 years of first-hand knowledge managing IT infrastructure and direct experience with today’s complex threats. Because of the scale and complexity of the technology environments that we manage, security is a top priority for Rackspace and our customers day in and day out.”

Managed Security

The Rackspace Managed Security offering is designed to detect and respond to advanced persistent threats (APTs) and other types of cyberattacks. The offering is tailored to customers’ business needs and backed by a 24/7/365 Customer Security Operations Center (CSOC) at Rackspace. The CSOC is located at Rackspace headquarters and will open in October. The following services will be a part of the Managed Security offering:

  • Host and Network Protection – Provides advanced host and network protection platforms targeted at zero-day and non-malware attacks as well as traditional compromise tactics.
  • Security Analytics – Utilizes a leading Security Information and Event Management (SIEM) platform paired with big data analytics platforms to collect and analyze security data from the customer’s environment.
  • Vulnerability Management – Rackspace utilizes scanning and agent technologies to understand the customer’s environment and uses this data to tailor our Customer Security Operations Center’s response to threats and attacks in the environment.
  • Threat Intelligence – Rackspace consumes more than 20 threat intelligence feeds, fusing the information together with our own internal data to respond to the changing threat landscape in real time.

Compliance Assistance

Rackspace Compliance Assistance is a combination of tooling and expertise to help customers achieve and maintain compliance and reporting goals for their environment. Compliance Assistance offers the following capabilities:

  • Configuration Hardening and Monitoring – Assigns security configuration profiles to hosts based on accepted standards such as those from the Center for Internet Security (CIS), as well as community best practices. Rackspace detects and logs deviations from these profiles in real-time to allow for comprehensive documentation and reduced vulnerability windows.
  • Patch Monitoring – Rackspace patch monitoring provides an understanding of what threats are applicable to an environment including what Common Vulnerabilities and Exposures (CVE) are present in the environment.
  • User Monitoring – Monitors and documents user host access, authentication level, and login times to help ensure that customers can prove compliance with access controls.
  • File Integrity Management – Detects, reports, and documents changes to files on a host based on customers’ security and compliance requirements.

Given the challenges spanning limited security expertise, budget constraints, rapidly evolving security related compliance requirements and increasing adoption of multi-cloud IT services, Rackspace Managed Security and Compliance Assistance combines deep expertise and leading technology to allow customers to focus on their core business.

“Cloud vendors need to be more proactive and help their customers understand and manage security in the cloud, and with this new Managed Security offering, Rackspace is responding to that need,” said Christopher Wilder, practice head and senior analyst, cloud services at Moor Insights & Strategy. “As organizations increasingly adopt complex cloud environments and cyberattacks become more frequent, customers can benefit from the 24/7 security expertise and support from Rackspace to help them keep their information and data secure. These services are even more important to smaller and mid-sized firms who might not be able to find or afford the top security talent to run their IT organizations.”

At launch, the offering will be in limited availability for customers globally and will be serviced out of Rackspace U.S. offices. For more information on Rackspace Managed Security and Compliance Assistance, please visit: www.rackspace.com/security

About Rackspace

Rackspace (NYSE: RAX), the #1 managed cloud company, helps businesses tap the power of cloud computing without the challenge and expense of managing complex IT infrastructure and application platforms on their own. Rackspace engineers deliver specialized expertise on top of leading technologies developed by OpenStack, Microsoft, VMware and others, through a results-obsessed service known as Fanatical Support®. The company has more than 300,000 customers worldwide, including two-thirds of the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored as one of Fortune’s Best Companies to Work For in six of the past eight years. Learn more at www.rackspace.com.

Forward-Looking Statement

This press release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of Rackspace Hosting could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical facts are statements that could be deemed forward-looking statements, including any statements concerning expected development, performance or market acceptance associated with the Rackspace Managed Security and Compliance Assistance offering; anticipated operational and financial benefits from the offering the Rackspace Managed Security and Compliance Assistance offering; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the possibility that expected benefits from the Rackspace Managed Security and Compliance Assistance offering may not materialize because this product and services are not generally accepted in the marketplace, which could occur due to certain factors including (i) a failure to market the product and services cost effectively, differentiate the product and services from competitive products or communicate differentiations effectively, (ii) the reliability, quality or compatibility associated with the product and services, (iii) changes in technology which adversely affect the product’s benefit, (iv) slowdowns in the general economy or technology industry that impact consumer spending habits, (v) internal strategy decisions that impact the product; and (vi) other risks that are described in Rackspace Hosting’s Form 10-Q for the quarter ended June 30, 2015, filed with the SEC on August 10, 2015. Except as required by law, Rackspace Hosting assumes no obligation to update these forward-looking statements publicly, or to update the reasons actual results could differ materially from those anticipated in these forward-looking statements, even if new information becomes available in the future.


Media Contact:

Christina Weaver