DBA Expertise for Your Entire Project Lifecycle

Leverage Our Extensive Database Expertise with DBA Services

Service Levels & Pricing

DBAdministrator

We handle basic activities, like standard maintenance and troubleshooting, associated with keeping your database platform performing as designed.

DBArchitect

In addition to DBA services, you get advanced design, architecture and planning services to help ensure databases are at peak performance and efficiency.

Database Design and Architecture DBAdministrator DBArchitect
Database setup and configuration

Install database software on standalone systems, create databases, customize initialization file as needed, best practices guidelines and use of supported database technologies. The current list of supported tasks can be found at DBA Services Product Terms.

Database export and import

Export tables/schema or entire database from the source database, transfer files to the target database server, import tables/schema or entire database to target database, inform the customer if there are any errors reported in the import process; troubleshoot errors as needed

Security administration

Grant/revoke roles to/from users, grant/revoke system privileges to/from users, grant/revoke table privileges to/from users.

User administration

Create users and grant appropriate privileges, drop users (schemas) and its contents, reset user (schema) passwords, Modify user profile settings, Model new users on existing users.

Architecture review

Review existing database setup, provide advice on architecture and planning for growth.

Performance tuning and diagnostics

Report slow-running queries and recommend solutions, identify and report performance bottlenecks.

Administration & Monitoring DBAdministrator DBArchitect
Set up database health monitoring with customer

Customer is responsible for day-to-day database monitoring.

Failover management and recovery
Restores from backup

Restore last good backup to recover database.

Disk backup

Our database monitoring tools will monitor the general health of your system and provide alerts for Rackspace to resolve.

Customized maintenance plans and assistance

Provide maintenance plans and assist in the execution of...
server migration within the data center or to a different data center
operating system or database upgrades
database file reconfiguration.

Point-in-time recovery

Perform database point-in-time recovery, perform directed restore (restore database to a different server) for disaster recovery scenarios, duplicate complete or partial database as needed to fix production table data.

Database migration

Refresh and migrate databases between customer identified environments.

Troubleshooting DBAdministrator DBArchitect
Availability issues in production

Assist in bringing the database online, validate connectivity to the database from the database server.

Database backup issues

Troubleshoot backups set up by Rackspace.

In-depth incident retrospectives
Recommendations for architecture and/or business process improvements based on best practices.
DBAdministrator DBArchitect

$5,100 ($425 per hour)

Includes: 12 hours of service per month

$9,600 ($400 per hour)

Includes: 24 hours of service per month

Database Design and Architecture DBAdministrator DBArchitect
Best practice guidelines

Our in-house DBAs provide guidelines for the design and use of supported database technologies.

Knowledgebase

Get access to our Knowledgebase—a wealth of useful technical information for the Rackspace community.

Community support

Our community platforms (such as Rackspace Support Network) provide places where customers and Rackers can share information, ask questions, troubleshoot, and actively discuss and help refine our service offerings.

Supplier escalation

Where Rackspace owns the support contract, Rackers may escalate to certain suppliers or open source communities on your behalf to try to resolve issues outside of Rackspace control, such as bug fix requests.

General consultations

We will attempt to answer any question that you may have about any of the database architectures or platforms that we support.

Architecture review

Our team will review the systems architecture that supports your database. When necessary, additional engineers may be engaged to facilitate the review process.

Partner engagement

If we can't do it, we can help you find a partner who may be able to assist. (Additional service or license fees may apply.)

Administration & Monitoring DBAdministrator DBArchitect
User administration

We assist with the creation and management of the user accounts for your database application.

Security administration

We help configure user access controls and privileges based on your security needs.

Database export and import

We can load your data into our managed databases from data archives that you provide locally—or make local exports of your data for you.

Database health monitoring

Our database monitoring tools will monitor the general health of your system and provide alerts for Rackspace to resolve.

Architecture support

The database is normally one component of a much larger application architecture. Our DBA team provides guidance to your subject matter experts to ensure your database supports the needs of the entire architecture.

Architecture design

Our DBAs will help advise you on how to design new database system architectures as your needs change over time.

Advanced infrastructure monitoring

DBArchitect customers gain access to Advanced Infrastructure Monitoring tools to provide greater insight into the health of the network equipment supporting the database servers in your environment.

Data Resiliency DBAdministrator DBArchitect
Database setup and configuration

We will install and configure your database to standard specifications and then customize settings to suit your requirements.

Cluster setup and configuration

Our Oracle DBAs are deeply involved at all phases of Oracle clustering.

Mirroring and log shipping

We will configure multiple database for mirroring and/or log shipping as required by your database architecture needs.

Defined maintenance operations

DBA Services customers receive a standard, defined set of maintenance operations on their environments. The current list of supported tasks can be found at DBA Services Product Terms.

Failover management and recovery

Where high-availability and disaster response solutions are deployed, we help manage switchover during failure and test events.

Local and managed backups and restores

We work with storage and backup engineers to configure and manage supported native backup technologies and our Managed Backup Database Agents.

Customized maintenance plans

We will develop individualized maintenance plans for one-time and/or complex maintenance events for your database related systems (for example, data migrations, OS upgrades, and database upgrades.)

Refresh and migrate data between instances and data centers

We will develop one-time or recurring procedures for the exchange of data between databases managed by Rackspace. Additional licensing fees may apply if special tools are required.

Point-in-time recovery

We can restore your systems to a specified point in time constrained by the limits of your architecture.

Troubleshooting DBAdministrator DBArchitect
Availability issues in production

Our team is available 24x7x365 to help respond to downtime events and performance degradations.

Database backup issues

We work with storage and backup engineers to resolve issues with the restore or backup systems.

In-depth incident retrospectives

Upon request, we will investigate database related incidents and provide guidance on how to mitigate or avoid such incidents in the future.

Performance tuning and diagnostics

We help you identify optimizations, upgrades, or changes that can help your database achieve better and more consistent performance. (Additional license fees may apply.)

DBAdministrator DBArchitect

$3,300 ($275 per hour) + $175/server/mo

Includes: 12 hours of service per month

$6,000 ($250 per hour) + $250/server/mo

Includes: 24 hours of service per month

Learn How We Can Help You Take Your Database to the Next Level

Or call (888) 440-3242 to speak with one of our experts

Change your region: