Parker Software, founded in 2003 in Staffordshire, UK, offers a comprehensive suite of digital engagement, sales enablement and business process automation solutions.
Originally housed within a dedicated environment at a local data centre in Manchester, Parker Software was being held back by outages, slow responsiveness, and insufficient security from their hosting provider.
Through the strong partnership between Rackspace and Alert Logic, between 2015 and 2016 Parker Software’s service uptime went from 97.97% to 99.8% across all servers. Scheduled maintenance downtime went from 15 to just 1.5 hours – a 90% performance improvement.
Working together with Rackspace-certified Microsoft experts, Parker Software designed and built a private cloud environment using Microsoft Hyper-V. Parker Software also uses the Alert Logic® cloud-based service for network threat detection and vulnerability scanning, backed by a 24x7 team of security analysts.
About the Customer
Parker Software was founded in 2003 and rapidly became a key player in the real-time communication revolution. Their initial wave of success was through flagship product WhosOn – award-winning live chat software that remains the market’s most advanced solution to this day. Think Automation was quick to follow and the latest addition to the Parker Software family is Prospect Agent. Parker Software have come a long way since ’03 - expanding across Europe and the USA, building a global client base that’s 10k strong and increasing their team exponentially.
Daniel Horton, Technical Manager, Parker Software
“Deploying Alert Logic® within our Rackspace environment was simple - literally a case of ‘turn it on and it just works’. They monitor our entire application stack, continuously monitor our environment for vulnerabilities or cyber-attack, and then security analysts in their SOC escalate any incidents quickly, via Rackspace, to keep us and our customers secure.”
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