Customer Stories:
The Entertainer

The Entertainer

Business

Largest independent toy retailer in the United Kingdom.

Challenges

The need for a hosting provider to support an interactive website - content rich, personalized and viewable on any device - linking seamlessly to their back end systems to handle swift order processing and stock control, with the ability to offer Click and Collect services.

Outcome

The Entertainer has an increased presence on a range of online selling platforms as well as highly successful Click and Collect functionality - with quick partitioning of stock, access to both store and web stock at all times.

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Solutions

Managed Hosting, Dedicated Servers, VMware, Rackspace Private Cloud powered by VMware, Private Cloud, Email and Productivity, Fanatical Support for Office 365, Microsoft Exchange

About the Customer

Founded in 1981 with a single toy shop in Buckinghamshire, The Entertainer is now the largest independent toy retailer in the UK, with 99 stores, over 1,000 employees and a 15% share of the market. It’s still growing, with 15 more stores planned for 2015, along with a new distribution center and an ever-expanding overseas franchise network.

"Rackspace does not only host our boxes, but delivers enormous technical input and advice, as well as an outstanding intensive service approach which includes a dedicated lead tech and 24/7/365 support.”

Ian Pulsford

Head of IT Services, The Entertainer

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