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Fanatical Support at every step

When we support your private cloud, we’re in it with you every step of the way. From the initial design to ongoing management of your production environment, we manage your cloud so you can stay focused on your core business.

Leave the operations to us

Leave the operations to us

We provide support for the OpenStack® software layer 24x7x365, no matter where you run your cloud. Deploy in your own data center, or host it with us, and we'll quickly provision, maintain, and scale your infrastructure for you.

Flexible support tiers

Flexible support tiers

Whether you need us to fully monitor and manage your private cloud as a service or just respond to support requests, we have the right support level for you—all backed by a team of OpenStack experts, a response time SLA and an OpenStack API uptime guarantee.

Deep OpenStack expertise

Deep OpenStack expertise

We worked with NASA to launch OpenStack, so we know it better than anyone else. We are a top contributor to OpenStack development, so you'll benefit from our deep expertise even as OpenStack evolves.

Two levels of support: Escalation Support & Core/Object Storage Support

Escalation Support Core/Object
Storage Support
Support Engineers available 24x7x365 Chat, phone, and ticket support is available any time—day or night—so you always get the help you need.
Dedicated Account Manager A dedicated Account Manager who knows you and your workloads and is there when you need help.
Architecture Advisors Get guidance for designing a private cloud environment that meets your unique workload requirements.
SLA Guarantee We back the services we offer with a response-time SLA and an uptime guarantee. 2-hour live response time to any emergency ticket 15-minute live response time to any emergency ticket
99.99% OpenStack API uptime guarantee
Launch assistance Our specialists help get your private cloud environment up and running smoothly and quickly. Available with additional support from Professional Services
Monitor, manage, & maintain We proactively monitor your host OS and private cloud environment, troubleshoot any issues that arise, and provide assistance with patching and upgrading.
Cloud services support We help you choose the services that are best suited to your workload (such as load balancers, backup, and monitoring) and add and remove services as needed.
Scaling support We regularly monitor the performance and utilization information from your environment and provide technical guidance on scaling your private cloud infrastructure for future growth or high-traffic events, including bursting to public cloud.

When your cloud is hosted in our data centers, we also include a 100% Network Uptime Guarantee and a 100% Availability Guarantee for critical infrastructure systems, including power and HVAC.

Additional services:

Dedicated OpenStack Engineer – Your dedicated OpenStack engineer develops a deep understanding of your private cloud environment and works with you to continually update and improve your architecture as your workload needs evolve.

DevOps Automation Service – Our DevOps Automation Service helps automate your process for deploying and scaling applications running in your private cloud. Use automation to easily push new application code, keep your development and production environments in sync, and track your application health using advanced monitoring and analytics.

You can really tell how much Rackspace people value the feedback of their customers. It’s something I’ve never seen with any other partner that I’ve worked with in 20-plus years.

—Brent Allard, Sr. Director of IT & Operations, RockYou

Want to learn more about our support services?

Contact Us