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Support: 1-877-934-0407
1-877-934-0409

Contact International Support

You can call from outside the United States for free from these countries.

  • Argentina / 0800-666-3175
  • Brazil / 0-800-892-3931
  • Chile / 1230-020-9016
  • Colombia / 01800-913-1498
  • Mexico / 01-800-099-0216
  • Peru / 0800-55584
  • United States / 1-800-961-4454
  • Venezuela / 0-800-100-4663
  • Rest of Latin America 1-210-312-2329
Additional charges may be incurred if calling within other Latin America countries.

Support for Cloud Backup


All Backed By Fanatical Support

Cloud Backup safeguards your business by protecting the important files that your website or application needs. When you sign up for a cloud account, you automatically get an Infrastructure Service Level to help you before, during, and after the “unexpected” happens.



Support includes:

  • Chat/phone/ticket support available 24x7x365
  • Basic guidance to create, schedule, restore, and configure Cloud Backup jobs via the Control Panel
  • Authentication troubleshooting and verification
  • Verify Cloud Backup infrastructure availability and System Status
  • Provide documentation or Knowledge Center articles when available
  • Determining why a backup failed
  • Access to the Rackspace Community

Add a Managed Cloud Service Level

When you add a Managed Cloud Service Level to your account, your Cloud Servers come with the Cloud Backup agent preinstalled. Learn more about our Managed Cloud Service Level.



Rackspace Knowledge Center

The Rackspace Knowledge Center houses “how-to” articles, getting started guides, FAQs, best practices, and hundreds of tips for getting the most out of your cloud.


Check out these popular Cloud Backup articles:

Prepare for the unexpected with Cloud Backup.

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