PointClickCare relies on AWS to streamline senior healthcare data

This healthcare technology services provider delivers HIPAA-compliant solutions designed to improve efficiency, reduce risk and improve patient outcomes.

PointClickCare Logo Industry Healthcare, SaaS & ISV, Technology Challenge

Architect and implement a secure private network, architect and deploy wide range of analytics tools

Solutions Cloud Platforms Amazon Web Services (AWS)

Our customer

PointClickCare is the leading cloud-based software platform for the senior care market. Its goal is to help healthcare providers meet the challenges of senior care by enabling them to achieve business results that matter – enriching the lives of their residents, improving financial and operational health, and mitigating risk.

Since its introduction into the long-term post-acute care (LTPAC) market in 2000, the company now has over 10,000 senior care organizations using its software every day, enabling a more coordinated and collaborative approach to care across the senior care continuum.

"Every person at Rackspace had the right skills, and they could see our vision, and find unique solutions to get around roadblocks on our way to achieve that vision."
David Spencer, Senior Director of Service Infrastructure, PointClickCare
Doctor smiling to a pacient

The obstacles they faced

A number of challenges needed to be addressed during the migration, including maintaining HIPAA compliance, MS Active Directory and DNS re-architecture, setup of a large highly available CIFS data storage, replication of large amount of SQL and file-based data, complex networking, and development of a new CI/CD pipeline to deliver the application. To address these challenges PointClickCare engaged with Rackspace Technology®, which the company had worked with on a previous big data analytics engagement.

Doctor holding tablet
Doctor showing something on the tablet to his patient

How we helped

By leveraging AWS, PointClickCare was able to meet the HIPAA requirements fully and to ensure the safety and security of the data recovery process.

According to David Spencer, Senior Director, Service Infrastructure, SAAS Operations, PointClickCare, the decision to choose AWS wasn’t difficult.

“We knew this wasn’t going to be a lift and shift from on-prem to the cloud, and we needed a breadth of services with a focus on security and deployment, which is why we chose AWS,” he said. “We also looked at Azure, but the maturity of services was just not there.”

What we achieved together

By leveraging Amazon Web Services (AWS), PointClickCare fully met HIPAA requirements, which in turn is empowering senior care organizations using PointClickCare tools to improve efficiency and reduce risk.

About Rackspace Technology

Rackspace Technology is a hybrid, multicloud solutions expert. We combine our expertise with the world’s leading technologies — across AI, applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. 

As a global hybrid, multicloud technology services pioneer, we deliver innovative capabilities to help customers build new revenue streams, increase efficiency and create incredible experiences. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent to deliver the best expertise to our customers. Everything we do is wrapped in Fanatical Experience® — our obsession with customer success that drives us to help each customer work faster, smarter and stay ahead of what’s next. 


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