This is a guest post written and contributed by Andrew Gazdecki, founder and CEO of Bizness Apps, a Rackspace customer and mobile app maker for small businesses.
When you’re running a restaurant, a website outage is irritating, but won’t ruin your business. When you’re offering a web-based SaaS solution, however, you need to operate without hiccups. If you can’t do that, no one will have confidence in your company or its offerings.
As the world’s most popular small business app builder, we at Bizness Apps require a host that can handle high traffic volumes smoothly and reliably. We have no tolerance for outages.
Bizness Apps relies on Rackspace to host our entire platform, and we’ve been thrilled with the results! Here are a few reasons why:
When we were still shopping for our host, Rackspace really impressed us because they proactively evaluated our server infrastructure and suggested ways to improve it. By implementing their suggestions, our database got faster and we were fully convinced that they could bring a lot of value to the table. We got the impression that it wasn’t just about signing us up and invoicing us regularly – they really wanted to help us get better.
Some hosting companies out there don’t have a very robust automated monitoring setup. Rackspace seemed to give us more peace of mind because they keep an eye on things 24/7. If something comes up, at any time, a member of their team will get a notification and will attempt to resolve the issue. It’s nice to think that by the time we learn about an issue someone is likely already looking into it.
We’ve had almost zero unexpected downtime since moving to Rackspace. You want hard numbers? There it is. Zero. They keep us operating round the clock, and never drop the ball.
I’ve personally called Rackspace in the wee hours of the morning several times to discuss server issues and with questions. I am always blown away with the support I receive. I’ve gotten experienced personnel on the phone each time that are helpful, knowledgeable, and attentive – this isn’t the “B Team.”
The Fanatical Support that you read about on Rackspace’s webpages is the real deal.
What more do you want in a host?
To see Rackspace’s hosting in action, and to check out the world’s simplest app builder, come visit us at Bizness Apps.