Fanatical Support Starts With Fanatical Leaders

Rachel Cassidy

SVP and GM, Professional Services

Rachel Cassidy is the Senior Vice President and General Manager for Professional Services at Rackspace where she oversees the company’s portfolio of professional services in the Americas, serving as our customers’ trusted advisors across all platforms through their cloud transformation. She also is responsible for the Global Service Catalogue defining Rackspace’s professional services strategy and offerings.

Prior to this role, Rachel served as Vice President of Global Solutions and Services at Rackspace, evolving and building professional services, strategic deal desk and technical sales focused on breadth and depth of knowledge defining solutions for our customer.

Before coming to Rackspace, Rachel spent a decade at Red Hat where she built out the pre-sales and professional services organization as Vice President of Global Professional Services. She later worked to create a robust global partner ecosystem, serving as the Vice President of Global Partner and Technical Enablement.

Rachel has been recognized as CRN’s Women of the Channel Power 100 and as a CRN Channel Chief. She holds a BS from Cornell University and an MSM from the Georgia Institute of Technology.

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