SpiceCSM Leverages OpenStack Private Cloud as a Service to Revolutionize Customer Support

Christian Foster

SpiceCSM Leverages OpenStack Private Cloud as a Service to Revolutionize Customer Support
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As company growth continues to skyrocket, SpiceCSM required an agile, scalable, secure and reliable infrastructure to power its platform.

SpiceCSM helps organizations revolutionize their customers’ experience by combining processes, multiple systems and data into a single customer engagement platform — and now they're using OpenStack private cloud as a service from Rackspace to power it.

The platform enables businesses to quickly resolve issues across multiple channels by ensuring both service agents and automated, self-service tools have fast access to all relevant customer information.

As company growth continues to skyrocket — it's on track to double revenue this year — SpiceCSM required an agile, scalable, secure and reliable infrastructure to power its platform.

Watch Michael Ryan, Founder and CEO of SpiceCSM, in the video above, and download the SpiceCSM case study to learn more about why this leading edge digital transformation company chooses OpenStack private cloud from Rackspace.

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