Thank You For Responding To Our Survey

You're helping us build a world class service experience

Your verbatim responses are fed to leaders and support teams in near real time so that we can take action on your feedback.

Additionally, the data is summarized and used as a vehicle to drive operational improvements and product enhancements.

The Rackspace NPS Mission Video

Watch Net Promoter System Developer and Rackspace Board Member Fred Reichheld explain how NPS opens the door to customer-centric change and improved performance at Rackspace.

FAQ's

Why are you sending me a survey?

Fanatical Support is the foundation of everything we do. We are constantly striving to improve and as we do, it is essential that we incorporate the voice of customers into our decision making. This survey aims to provide you with a platform to share candid feedback that is outside the influence of your day to day interaction with our support teams.

What is the reason for the one question format?

We respect the time you are spending to give us your feedback and we want to make the process as simple as possible. We could send a lengthy survey, but at the end of the day, only one thing matters and that's how do you feel about us as a partner and why.

Why are you asking about my friends and colleagues?

We want to know if our customers are willing to stake their reputations on our ability to deliver. If they are, then we are delivering on our commitment of Fanatical Support, if not, then we need to improve.

Why are comments required?

We use this survey as a key metric and primary input into our decision making. While the score is a valuable indicator of our performance, your comments provide rich data that we can use to identify the things we are doing right and where we may need to improve.

Want to learn more?

Contact netpromoter@rackspace.com with any questions, comments or concerns.

Recent Customer Comments

"We have hosted with many top tier providers and we have had the best experience with Rackspace."

"I think you guys care about my account even though I am a small account and have only one server."

"Normally I give you guys a 10, but I had a recent task that caused an outage on my service and feel like you guys should have caught it."

"Have been, and continue to be, pleased with Rackspace. You deliver everything you promise!"

"You have moved away from the type of service that supports my limited knowledge. I need an control panel such as Plesk. You are focusing your efforts on cloud technology, and your cloud does not support a control panel."

"Recently there was some miscommunication, but on the whole my experience has been nothing but positive."

"Knowledgeable and responsive service. When nobody knows the answer, I can usually count on someone at Rackspace to go find it for us."

"We are getting great service each time we need it, and that is critical to our operation and to our business."

"While Rackspace provides high-end top-notch customer support, prices are high compared to other providers."

"We've been extremely happy with the service and support for the multiple dedicated servers we have with Rackspace for more than 7 years."