Who We Are
We're Always Here
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
We're Ready to Help
From deep strategic planning to reacting to an emergency at 3 a.m., Rackers are ready to help.
We're Empowered
When you call Rackspace, you don't have to fight to speak to someone who can solve your problem.
We're Transparent
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.
What We Offer
Deep Expertise
We've got more Red Hat certified engineers than any other hosting company. And the list of certifications goes on.
Flexibility
Our customers regularly change their configurations as their needs change. We offer the right solution at the right time.
Responsiveness
We treat every customer as a priority. That means you can move as fast as you need to.
Strong SLAs
100% power. 100% network uptime. One hour hardware replacement guarantee for hardware failure. And that's the minimum.
What We'll Never Do
No Technology Lock-In
Rackspace is committed to open standards. That's why we launched OpenStack®, the cloud's open source operating system.
No Vendor Lock-In
If we fail to meet our contractual obligations and we can't make it right, you can leave. Stay because you want to, not because you have to.
No Scripted Answers
We don't use scripts to solve problems; we use our brains. Our customers deserve more than a canned script.
No One-Size-Fits-All
We'll help you find the best solution for you, not just for us. If you end up spending less, that's great!
Fanatical Support starts with great products and services
Rackspace Cloud
Be free from vendor lock-in. Our cloud is open, which keeps you in control.
Learn moreHybrid Cloud
You love dedicated. You love cloud. Get both, and connect them with RackConnect
Learn morePrivate Cloud
For the utmost in security, control, and performance, build your own cloud on dedicated hardware.
Learn moreDedicated Hosting
A dedicated environment for traditional single-server configurations and private clouds.
Learn moreEmail & Apps Hosting
Save your business time and money by letting us host Exchange and SharePoint for you.
Learn more