Why Rackspace Fanatical Support®

Fanatical Support isn't just what we do. It's really what makes us, well, us. It's that drive to do more than what our industry-leading SLA's and guarantees say we will. It's our need to make a difference in the lives our customers—no matter how big or small. Really, it's our way of life.

What's makes Fanatical Support work? Easy, it's our people (we call them Rackers). They're hard to come by, because each one has a unique mixture of skills and traits. We congratulate their parents for a job well done.


Meet Joe, a real Racker and all-around good guy. Mouse-over the icons below to learn what makes him tick.

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