Who We Are
We're Always Here
Direct, immediate access to your team 24x7x365. Yes, that means no frustrating automated menus when you call.
We're Ready to Help
From deep strategic planning to reacting to an emergency at 3 a.m., Rackers are ready to help.
When you call Rackspace, you don't have to fight to speak to someone who can solve your problem.
We don't shy away from hard conversations. If we make a mistake, we'll admit it and fix it.
What We Offer
We've got more Red Hat certified engineers than any other hosting company. And the list of certifications goes on.
Our customers regularly change their configurations as their needs change. We offer the right solution at the right time.
We treat every customer as a priority. That means you can move as fast as you need to.
100% power. 100% network uptime. One hour hardware replacement guarantee for hardware failure. And that's the minimum.
What We'll Never Do
No Technology Lock-In
Rackspace is committed to open standards. That's why we launched OpenStack®, the cloud's open source operating system.
No Vendor Lock-In
If we fail to meet our contractual obligations and we can't make it right, you can leave. Stay because you want to, not because you have to.
No Scripted Answers
We don't use scripts to solve problems; we use our brains. Our customers deserve more than a canned script.
We'll help you find the best solution for you, not just for us. If you end up spending less, that's great!