Fanatical Support® is only real because of our expertise.
Without it we wouldn't be
able to promise and deliver the level of service we do every second
of every day. Without it we'd be just another hosting company
struggling to deliver on its guarantees and SLAs, instead of actually
living up to them. It's why we hire the best and train them to be
better. Why our employees have hundreds, if not thousands, of
certifications of expertise. And why we're the world's hosting
- American Business Awards' Best Customer
- Red Hat Premier Hosting Partner
- MySQL Certified Hosting Partner
- Linux Journal Readers' Choice—Best
- Microsoft Hosting Provider of the Year
- SQL Server Magazine Readers' Choice—Best
Database Hosting Company
- Windows Server 2008 and 2012
SSAE 16 Type II SOC 1*
On June 15, 2011, the Statement for Standards for
Attestation Engagements (SSAE) No 16 became effective. The SSAE 16
supersedes and replaces the Statement on Auditing Standards (SAS) No.
70. We view the SSAE 16 Type II Service Organization Control (SOC) 1
examination as a necessity. A service auditor's examination performed
in accordance with SSAE 16 ("SOC 1 Audit") Type II SOC 1 provides a
detailed description of our controls and the effectiveness of those
controls. The examination often includes controls over information
technology and related processes.
* Currently the SSAE 16 Type
II SOC 1 Report pertains to Rackspace Managed Hosting customers,
Cloud Servers & Cloud Files Customers, and all Rackspace Data
PCI Security Standards Council Member
The PCI Security Standards
Council is an open global forum for the ongoing development,
enhancement, storage, dissemination and implementation of security
standards for payment card account data protection. Endorsed by
American Express, Discover Financial Services, JCB, MasterCard
Worldwide and Visa Inc., the Council's members have a voice in
shaping the PCI Data Security Standard, an organization's best
protection against data criminals. By participating in the Council,
Rackspace has access to the latest payment card security standards
while playing an active part in setting the standards.
Learn more about Rackspace security and compliance controls
With more than 80 Red Hat Certified Engineers (RHCEs), Rackspace officially employs more RHCEs than any other hosting company
in the world.
More than 100 Rackspace employees have earned the title of Microsoft Certified Professional (MCP). And of those 100, several
have earned additional Microsoft certifications including MCSA, MCSE, MCDBA, MCT, MCDST, MCPS, MCNPS, MCAD, MCITP, MCPD, MCTS,
MCSAM, MCSEM, SA, SA1, MCSPI, MCM, MBSS, MCDS1.
A multitude of Cisco Certifications, as well as other third party certifications, attests to the expertise of our network
professionals. Their certifications include: CCNA, CCNP, CCIE, CCDA, CCDP, CCIP, CCSP, RHCE, LP11, LP12, A+, Server+, RHCT,
MCSE, MCSA, MCP, Network+ and Linux+.
American Business Awards' Best Customer Service
Organization 2005, 2007
Rackspace won its second Stevie®
Award for "Best Customer Service Organization" by The American
Business Awards for the company's continued commitment to becoming
one of the world's greatest service companies. Rackspace was
previously named Best Customer Service Organization by The American
Business Awards in 2005.
Red Hat Premier Hosting Partner
Rackspace has been an avid supporter and advocate of open source and
the open source community. This support naturally extended into a
unique relationship with Red Hat and becoming the first provider to
be certified as a Red Hat Premier Hosting Partner. This distinct
designation recognizes that Rackspace possesses the industry's
highest levels of support and knowledge of the Red Hat Linux
Platform. With more than 5,000 configurations running Linux and more
than 80 Red Hat Certified Engineers, Rackspace continues to excel in
deploying, scaling and managing Linux hosting environments.
MySQL Certified Hosting Partner
Rackspace was the first MySQL Certified Hosting Partner and is
recognized as a model for utilizing MySQL in major computing systems
to realize dramatic cost savings, performance and reliability
benefits to organizations and end-users. Thousands of Rackspace
customers run the Linux, Apache, MySQL, PHP architecture (LAMP) for
the development and deployment of optimal performance web
applications. Together Rackspace and MySQL have worked to build a
world-class hosting solution for the MySQL database. Linux
Journal Readers' Choice—Best Hosting Provider 2003, 2004, 2005
Visitors of the Linux Journal website voted Rackspace as their
"Favorite Web Hosting Service of 2005", making it the third
consecutive year Rackspace took home the honor.
Microsoft Gold Certification
Rackspace is one of
only six Application Infrastructure Providers (AIPs) in the world to
receive the Microsoft Gold Certified Partner accreditation. This
top-tier designation recognizes Rackspace's expertise in Microsoft
hosting, having passed numerous and rigorous evaluations by
certified, independent auditors. The auditors determined that we
deliver the highest level of fully managed services available on the
Microsoft platform, meeting eligibility qualifications, proven
service benchmarks and operational readiness benchmarks.
The certification fosters a close partnership with Microsoft,
allowing us to collaborate on the best solutions, tools and
procedures for delivering the hosting environment for our customers.
It gives decision-makers Microsoft's assurance that Rackspace is an
industry leader in its own right. And the certification also means
that we receive access to emerging Microsoft products and
technologies while they are still in development, allowing us to work
with clients on platform upgrades and technology testing months
before public release. Microsoft Hosting Provider of
the Year 2003, 2005, 2007, 2012
We have once again been
named the Microsoft Hosting Partner of the Year. That makes the
fourth time we've been awarded this distinction for our Microsoft
expertise. As Microsoft's VP of Business Channels notes, "Working
closely with Microsoft, Rackspace has helped its customers save time
and money..." SQL Server Magazine Readers'
Choice—Best Database Hosting Company 2005
SQL Magazine voted Rackspace as their preferred database hosting
company of 2005. The annual contest recognizes readers' favorite SQL
products and services. In past years, readers have consistently
recognized Rackspace as the best in other hosting categories.