Fanatical Support isn't just what we do. It's really what makes us, well, us—our drive to do more than what our contracts, Service Level Agreements and guarantees say we will. It's our promise that the last thing you'll ever need to worry about is your Hosted Exchange environment. We do everything, including the worrying, for you.

Very Live, 24x7x365 Support. Say goodbye to call centers, clueless support and sleepless nights. We have teams of experts waiting to help you at any time on any day. Even the day and time you just thought of.

Experts By Any Definition. No matter what your definition of expertise is, we're confident that our people, certifications, awards and technology partnerships will more than satisfy your skepticism.

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Hosted Exchange runs on our Zero-Downtime Network™. So 100% network uptime isn't wishful thinking, it's a guaranteed reality. We designed and built the Zero-Downtime Network to minimize downtime, which allows us to deliver fast response times to any issues that may arise.

Our Hosted Exchange servers are located in one of our 7 fully redundant, world-class data centers across the globe that are secured by keycards, biometric scanning and constant surveillance in a fully redundant environment.

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It's all about you. You and your needs are the responsibility of your Rackspace Support Team. Your Account Manager is your single point of contact at Rackspace and is accountable for making sure that all of your infrastructure needs are met. Working alongside your Account Manager is your Business Development Consultant, Support Technician, Senior System Engineers, as well as a dedicated Exchange Engineering team. They know your configuration, your business and your goals. And they take them as seriously as you do. Combining years of experience and unrivaled expertise, they all work together with one purpose, to give you peace-of-mind.

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Rackspace is part of the select Microsoft partners that is certified and licensed to run Hosted Exchange (and we improved it with Fanatical Support). We're also members of Microsoft's elite Technology Adoption Program (TAP) that includes their JDP (Joint Development Program), EAP (Early Adopter Program), and the RDP (Rapid Deployment Program). All this means that we gain access to emerging Microsoft products and technologies while they are still in development. It gives us the opportunity to provide feedback to Microsoft while also allowing us to work with clients on platform upgrades and technology testing months before public release.

Microsoft Gold Certification
Rackspace is one of only six Application Infrastructure Providers (AIPs) in the world to receive the Microsoft Gold Certified Partner accreditation. This top-tier designation recognizes our expertise in Microsoft hosting, having passed numerous and rigorous evaluations by certified, independent auditors. The auditors determined that we deliver the highest level of fully managed services available on the Microsoft platform, meeting eligibility qualifications, proven service benchmarks and operational readiness benchmarks.

The certification results in a close and continuing partnership with Microsoft, allowing us to collaborate on the best solutions, tools and procedures for delivering the best hosting environment. And it gives decision-makers Microsoft's assurance that Rackspace is an industry leader in its own right.

Microsoft Provider of the Year 2007, 2005, 2003
On the heels of launching our on-demand, highly available Hosted Exchange by Rackspace, we have once again been named the Microsoft Provider of the Year. That now makes the third time we've been awarded the distinction for our Microsoft expertise. More than 300 judges considered well over 1,800 service provider entries from all over the world determined the winner.

Network Certifications
In addition to our 100+ Microsoft certifications, Rackspace employees hold a multitude of Cisco Certifications, as well as other third party certifications. This attests to the expertise of our network professionals whose certifications include: CCNA, CCNP, CCIE, CCDA, CCDP, CCIP, CCSP, RHCE, LP11, LP12, A+, Server+, RHCT, MCSE, MCSA, MCP, Network+ and Linux+.

RIM - BlackBerry Alliance
As member of the select group of the BlackBerry Alliance our Exchange engineers have also been certified by RIM for help desk, server and consultant functions in the BlackBerry environment within our the Hosted Exchange offering.

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We own and manage a fully redundant High Availability (HA) Exchange infrastructure that ensures you have access to your business-critical email at all times. On top of that, our Hosted Exchange infrastructure is a fully redundant, load balanced and clustered environment. It's designed and built to minimize the impact of any component failure. Basically, your email will be there when you need it.

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We don't just promise Fanatical Support, we back it up with unparalleled Service Level Agreements (SLAs), including a 100% application uptime guarantee. But it's not just what our SLAs say, it's how we actually make good on them. We refund up to 100% of your monthly fee when you experience any Hosted Exchange application downtime.

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Every Hosted Exchange customer receives our premium spam filtering and anti-virus solution. You don't pay extra for it. It comes standard, eliminating 98% of unwanted email before it ever reaches your inbox. Our solution, powered by Cloudmark^®, feature Advanced Message Fingerprinting™ and real-time threat intelligence to rapidly detect spam and comes with and easy-to-use tool for managing any quarantined items.

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Another difference with Hosted Exchange is our daily disaster recovery backups for all of your mailboxes and public folders. More importantly, we guarantee that we'll rapidly recover lost data—any message lost in the last 30 days is retrieved immediately and any mailbox (including messages) lost in the last 30 days is recovered within 6 hours. It's a far cry better than the 24 or 72-hour turnarounds of most hosted Exchange offerings.

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Built using Microsoft .Net, our innovative web-based control panel lets administrators directly access their Hosted Exchange environment without any in-depth technical knowledge. They can easily administer their domain in minutes, performing tasks like email routing, aliases, groups, users, mailbox storage, forwarding, passwords and client configuration.

Additionally, end-users can set up their accounts, access their spam settings and reset their own passwords.

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Rackspace is currently developing a Managed Exchange solution, based on Microsoft Exchange 2007, that will continue on with our industry leading SLAs and our highly available, redundant environment. In order to deliver these things, we've decided to wait for more mature and stable 2007 product. Once we're confident, we'll have an easy migration path from Exchange 2003.

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