No more struggling to support Exchange in-house. No more outsourcing Exchange and dealing with call centers that transfer you to
the "expert" who transfers you to another "expert" and then on to another "expert" who knows nothing about your Exchange environment,
your needs or even your business. Most importantly, no more feeling like an anonymous customer stuck in a system that works against
you instead of for you.With our Hosted Exchange, you have a dedicated Mail Team that's built around you and your needs. It's their responsibility to know and support your Exchange configuration, your goals and you. Combining years of experience and unrivaled expertise, they all work together with one purpose, to give you peace-of-mind.
TL - Team Lead
The go-to person for all escalation issues, your Team Lead is responsible for the overall management of your Mail Support Team.
AM - Account Manager
The primary point of contact for the overall management of your account, your dedicated AM works closely with their team of support technicians and other key personnel to quickly resolve your technical issues and help you plan for growth and changes in your email solution.
ST & SST - Support Technicians & Senior Support Technicians
Troubleshooting and resolving your support issues, performing upgrades and escalating issues to your SSE are all the responsibilities of your Support Technicians.
MEE - Microsoft Exchange Engineers
Certified and trained in specific technologies related to your Hosted Exchange environment involving Microsoft and RIM/Blackberry Exchange Engineer fields all of your support escalations and complex technical issues.
