Troubleshooting the Monitoring Agent
Issue: The Agent is not installed on my server.
Log onto your Cloud Server as root and install the agent. See Install the Monitoring Agent for installation instructions.
Issue: The Monitoring Agent is installed, but doesn't appear to be connected to my server.
For the agent to work properly, it must be associated with your server using a Cloud Monitoring entity. The entity is simply a representation of your server in the monitoring system.
Verify the agent is associated with your server by performing these steps:
Check that /etc/rackspace-monitoring-agent.cfg exists and contains a valid agent token and id.
Check for errors and status information in /var/log/rackspace-monitoring-agent.log.
Check that port 443 is open; the agent sends all its traffic over 443 so it is treated like HTTPS.
Run the following command to verify the agent is running:
$ ps aux | grep rackspace-monitoring-agent
If you need additional help, contact a Support Racker by opening a Support ticket, calling Support, or starting a Live Chat with a Support Racker. You can initiate any of these support methods using the Cloud Control Panel.
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