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Spam Preferences, Safe Lists, and Black List In Rackspace Email


Rackspace gives our users the flexibility to set their own Spam preferneces to their liking. This includes editing and managing domain wide spam settings, Safe list, Black List and the ability to override the spam filtering for the entire domain. Let's take a look at how to manage this:

  Manage Domain Spam Settings

  1. To manage your domain spam settings select Set Preferences under Spam Filtering in the Rackspace Email Box.

 Note: If you have multiple domains, you may be prompted to select the domain you intend to make changes to first. 

  1. Next, you'll select either Entire domain or Individual Microsoft Exchange Mailbox.

 Note: If you selected Individual Rackspace Email Mailbox, select the mailbox you intend to make changes to. 

  1. On the Settings section, select whether you'd like to turn the spam filtering on or off. You may also select the Exclusive button to receive email only from senders on your domain's safelist if you desire.


  1. Next, select the preffered settings for your domain. Below is a overview of each of the options:

 Note: Quarantine does not apply to Microsoft Exchangw 2010 users. Only Microsoft Exchange 2007 users have access to the Quarantine option.

 

  1. In the Override Options section, indicate whether to apply these settings to users who have not already set their spam preferences, or if these settings should override spam preferences for all users. If you're finished, select the Save button.

 Note: The override option will not be presented if you selected Individual Rackspace Email Mailbox.

 

 Managing Safe List

  1. To manage your Safe List select Edit Safe List under Spam Filtering in the Rackspace Email Box.

  1. Next, you'll select either Entire domain or Individual Microsoft Exchange Mailbox.

  Note: If you selected Individual Microsoft Exchange Mailbox, select the mailbox you intend to make changes to. 

  1. To add a domain name or email address to the safelist, enter in the domain or email address inside the box, and then select the Add button. To remove a domain or email address, select the name in the list, and then select the Remove button. Use the Clear button to remove all domain names or email addresses listed in the window.

 Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information. 

  1. To add an IP address to the safelist, enter in the IP address (or range) box, and then select the Add button. To remove an IP address, click the address in the list, and then click the Remove button. Use the Clear button to remove all IP addresses listed in the window. After your finished, select the Save button.

Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information   Managing Black List

  1. To manage your Safe List select Edit Safe List under Spam Filtering in the Microsoft Exchange product box.

  1. Next, you'll select either Entire domain or Individual Microsoft Exchange Mailbox.

 Note: If you selected Individual Microsoft Exchange Mailbox, select the mailbox you intend to make changes to. 

  1. To add a domain name or email address to the safelist, enter in the domain or email address inside the box, and then select the Add button. To remove a domain or email address, select the name in the list, and then select the Remove button. Use the Clear button to remove all domain names or email addresses listed in the window.

 Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information.

  1. To add an IP address to the safelist, enter in the IP address (or range) box, and then select the Add button. To remove an IP address, click the address in the list, and then click the Remove button. Use the Clear button to remove all IP addresses listed in the window. After your finished, select the Save button.

 

Note: If you have multiple domain names and/or email addresses to add, use the bulk import option to upload a .csv or .txt file containing the information







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