Rackspace Cloud Essentials - Getting Fanatical Support


Getting Fanatical Support for your Rackspace services is now easier than ever.

If you have a quick question and need an immediate response, call our Support number or use Live Chat to connect with a Racker who can assist you 24x7x365.

To access Rackspace support channels, click Support in the top menu bar of your Cloud Control Panel. Here you will find additional resources to get Fanatical Support in a way that works best for you.

Knowledge Center - This self-service resource is our collection of support articles, tutorials, and videos to help you resolve common problems and answer frequently asked questions.

Open Cloud Community is our public forum for interacting with other customers and is moderated by our technical subject matter experts.

Are you ready to explore the inner workings of our Cloud products? Our API documentation will show you how to manage your services programmatically from the command line.

Check the System Status page to see if any of our production services are impacted by a maintenance or outage. System status updates can also be subscribed to as an RSS feed.

If you have a request that requires action items from our Support staff, or a complex problem requiring detailed documentation, open a new Support ticket. You can check the status of open tickets in the Cloud Control Panel by selecting Support Tickets from the Account menu.

The Managed Operations service level includes a monthly flat charge plus an increased utility rate for each product. To upgrade your account to the Managed Operations service level follow these steps:

  1. In the Cloud Control Panel, click the Account menu in the upper-right corner and select Upgrade Service Level.

  2. Under Managed Ops: Sys Ops, click Select.

  3. In the popup dialog box, click Request Upgrade.

 



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