Rackspace Cloud Essentials - Billing Services Overview


This article provides you with an overview of the billing resources available to you through the Rackspace website and the Cloud Control Panel. The resources described in this article can help you manage and track the billing for your account.

When using Rackspace Cloud products, you pay only for the services that you use. Your 30-day billing cycle begins on the day that you activate your account, and your bill reflects services used in the previous month. If your usage begins in the middle of a billing cycle, your first bill reflects a partial month but is presented on your scheduled bill date.

IMPORTANT: Your Cloud Servers and Cloud Load Balancers are billed for uptime as long as they remain in the active status, even if they are not being used. This time is billed because resources have been allocated for your exclusive use which cannot be reserved by other customers.

Pricing pages and cost calculator

Each product page on the main Rackspace website contains the most current pricing for that product, along with a cost calculator to assist you in estimating your monthly charges. For example, see the pricing information for Cloud Servers.

Access your account information

In the upper-right corner of the Cloud Control Panel, click Account: your username.

Current usage

Select Usage Overview. You will see the balance to date for the Rackspace products you are using. You will see No usage data message for the products you are not using.

Click the arrow to the right of the dollar amount to see the details of your usage in type, unit price, quantity, and estimated total.

Billing overview

From the Account menu, select Billing & Payments.

The Billing & Payments page shows your recent billing activity, current balance, billing history, and payment information. You can also change your billing and payment information from this page.

Detailed invoices

On the Billing History section of the Billing & Payments page, click an invoice ID number to view and account invoice in detail. You can see the date of the invoice, amount due, and itemized charges for services. You can also download your invoice in PDF format for easy printing.

If you are unable to find the information that you need in the Cloud Control Panel, or if you need more detailed billing and payment information than what is available on these pages, contact the billing support team for any billing questions. The billing support team is available Monday through Friday from 8:00 a.m. to 5:00 p.m. CST, toll-free at 877-934-0410, or internationally at 1-210-581-0410.

The next article in this series reviews other resources available from the Account menu, including managing your contact information and your API key.

 



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