Hosted Lync deployment guide

Hosted Microsoft Lync is a unified communications tool that offers secure instant Mmessaging, video chat, file transfer, and presence to users from desktop and mobile devices. It is available as an add-on for Rackspace Hosted Exchange 2013 email platform.

Depending on the size of your organization and your IT infrastructure, the rollout of the Rackspace Hosted Lync service to your users will vary. The overall deployment plan has three basic steps, and this article is designed to help you decide the best rollout method for your environment.

Setup Lync DNS records

As the first step, you will need to create Auto-discover entries on your DNS server.  If you have an internal DNS you will need to set up these records on your Internal DNS as well. It is highly recommended that this step is followed as all of Hosted Lync features will not work without proper DNS configuration. Here are the steps to setting up Hosted Lync DNS Records.

Note: If you are a Rackspace Hosted Exchange customer, then these settings are in addition to what you may currently have for Hosted Exchange Autodiscover.

Activate Lync for users in the User Control Panel

You can enable Lync for your entire domain or only for selected users. In Control Panel, click on the Lync hyperlink to go to the Lync page, and then select the check box next to the users to enable Lync for them.

Client deployment and distribution

Depending on the complexity of your environment, you have various options to deploy Lync clients for desktops. The Lync 2013 client is part of the Microsoft Office Professional Plus bundle. You can also download a basic version for free.

User training

The following guide covers the basics of using Rackspace Hosted Lync:

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